Document Processor

TEKsystems • Milwaukee, WI

2d • $17 - $17 • Onsite

About The Position

We are seeking a highly detail-oriented Insurance Document Associate to join our team. In this role, you will be responsible for processing, reviewing, and managing incoming insurance-related documents and mail. You’ll play a critical role in ensuring accuracy, compliance, and timely handling of sensitive information that supports underwriting and claims operations.
This position is ideal for someone who thrives in a fast-paced, production-driven environment and takes pride in maintaining a high level of accuracy and organization.

Requirements

• High school diploma or equivalent
• 1–2 years of experience in a fast-paced production, mailroom, or document processing environment
• Basic computer proficiency and ability to navigate multiple systems
• Ability to work both independently and collaboratively within a team
• Ability to handle confidential information in compliance with privacy standards
• Ability to lift 15–20 lbs consistently

Responsibilities

• Review, analyze, and classify underwriting and claims documents according to established procedures
• Identify and route misdirected documents to the appropriate departments
• Prepare documents for scanning by organizing and sequencing them correctly
• Ensure all documents meet service level agreements (SLAs) and processing standards
• Handle check processing, including identifying and routing premium and deposit checks
• Review and validate auto-classified documents for accuracy (policy details, document types, etc.)
• Correct errors, remove blank pages, and ensure documents are properly indexed
• Process exceptions and manually index documents when needed
• Review and process incoming faxes, ensuring proper classification and documentation
• Ensure document images are clear, legible, and usable
• Scan documents accurately while maintaining high image quality
• Troubleshoot scanner issues and detect errors such as double feeds
• Re-scan documents as requested or when errors are identified
• Investigate unidentifiable or misrouted mail and determine appropriate next steps
• Support system testing and document audits as needed
• Receive, sort, and distribute incoming mail and FedEx deliveries
• Assist with shipping documents to records centers
• Respond to internal requests for document retrieval or reprocessing
• Maintain organization of document storage and workflow systems
• Perform additional tasks as assigned by leadership

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED