Correspondence Processor

U.S. Legal Support•Philadelphia, PA

2d•Onsite

About The Position

The Document Processing Specialist is responsible for processing electronic and physical documents within proprietary software systems. This role ensures the accurate movement of various types of documents through the full processing cycle, utilizing both manual and automated workflows.

Requirements

3 years of experience processing electronic documents, or equivalent combination of education and experience
Proficiency with computers, Windows Explorer, Microsoft Office, Adobe Acrobat, and proprietary software systems
Ability to read and interpret open orders, service logs, and procedure manuals
Ability to prepare reports and correspondence
Ability to communicate effectively with customers and colleagues via phone, web conference, and email
Ability to perform basic calculations, compute rates, ratios, and percentages
Ability to apply common sense understanding and solve problems involving multiple concrete variables in standardized situations

Responsibilities

Review, identify, and process correspondence according to approved procedures
Process electronic documents accurately and within established timelines
Maintain accuracy in naming, storing, and retrieving electronic files
Collaborate with internal departments including Account Managers, Scanning, and Accounting
Process incoming physical mail for in-office staff, including sorting, distribution, and preparation for scanning
Operate scanning and mailing equipment to ensure timely and accurate processing
Distribute non-scanned mail to appropriate personnel
Archive and purge documents in accordance with established schedules
Audit and process CDs to ensure documents or images are uploaded electronically as required, including following up on pending password access
Perform additional duties as assigned