Document Management Business Analyst - US HYBRID

DXC Technology • Nashville, TN

2d • Hybrid

About The Position

DXC Technology is a leading enterprise technology and innovation partner. DXC's Insurance Software and BPS (ISB) help insurers modernize and run their core operations. We are hiring a Document Management Business Analyst (BA) who will play a critical role in supporting future Transformation & Transition (T&T) growth projects and ongoing BAU Document Management Savings and Efficiency initiatives. This role focuses on supporting document management operations within Life Insurance and Annuities environments by ensuring the efficient movement of inbound and outbound mail, scanned images, and workflows between vendors, DXC systems, and internal business teams. This position operates as a key middle layer between outsourced mail/document vendors and internal DXC operational business areas. While the actual insurance processing is handled by downstream operational teams, this role is responsible for helping ensure documents and images are received, routed, delivered, and managed accurately and efficiently across the workflow lifecycle.

Requirements

• Bachelor’s degree in a relevant field or equivalent combination of education and experience
• Typically, 6+ years of relevant work experience in business process services, document management operations, project coordination, or workflow management environments, with at least 1–2 years in a similar Business Analyst or project-based operational/junior leadership capacity
• Experience within the Life Insurance and Annuities industry is required
• Experience supporting inbound and outbound mail operations, document management workflows, or image routing environments within insurance or financial services organizations
• Experience coordinating with outsourced vendors and managing operational relationships to support mail intake, document imaging, workflow routing, and service delivery processes
• Experience supporting client onboarding, transition, implementation, or Transformation & Transition (T&T) projects within a business process services environment
• Understanding document workflow lifecycles, including mail setup, image delivery, routing coordination, operational handoffs, and workflow optimization processes
• Experience driving operational efficiencies, automation initiatives, process improvements, and service delivery enhancements from an operations or workflow perspective
• Strong organizational, communication, stakeholder management, and coordination skills with the ability to manage multiple priorities across vendors, clients, and internal business teams
• Experience working in project-based environments with responsibilities related to operational setup, transition management, workflow coordination, or managed services support
• Proficiencies in process analysis, reporting, and data-driven decision-making
• Ability to work cross-functionally with operations, vendors, project teams, and business stakeholders
• A continuous learner who stays abreast with industry knowledge and technology

Nice To Haves

• Advanced degree in a relevant field a plus
• Relevant certifications e.g., BPMN, Certified ScrumMaster, Lean Six Sigma, or PMP would be a plus
• Understanding of AWD workflow tool would be ideal
• Power BI experience would be ideal
• SharePoint and automation experience preferred
• Experience within insurance, financial services, or document workflow environments preferred

Responsibilities

• Acting as the primary liaison between clients and outsourced inbound/outbound mail vendors to ensure smooth operations, document routing accuracy, image delivery, operational readiness, and compliance with service-level agreements.
• Engaging directly with clients to gather requirements, support onboarding and transition activities, provide project updates, and resolve issues related to document management operations and workflows.
• Supporting onboarding and implementation activities for new insurance clients by helping establish mail operations, PO Box setups, document workflows, routing rules, vendor coordination, and image delivery processes within required project timelines.
• Supporting operational setup activities related to inbound and outbound mail services, vendor-managed mail operations, workflow routing, image delivery, and coordination between vendors and internal DXC business areas.
• Driving efficiency, automation, and cost-saving initiatives within document management workflows by identifying opportunities to streamline processes, reduce manual effort, improve turnaround times, and enhance operational performance.
• Assisting with configuration and optimization of document and image routing workflows to ensure documents are delivered accurately and efficiently to the appropriate operational teams.
• Monitoring operational metrics and reporting related to document management processes, including turnaround times, workflow accuracy, SLA adherence, vendor performance, and process efficiency.
• Working closely with various BPS business areas, vendors, clients, and operational teams to align document management strategies with broader organizational goals and ensure successful project execution.
• Acting as a bridge between clients, vendors, and internal teams while managing multiple priorities in a dynamic, project-based environment.
• Traveling within the U.S. to client sites and vendor locations as needed to support project implementation, onboarding activities, and relationship management. Approximately 10% travel may be required.
• Assist in managing business process improvement projects to enhance customer and client experience.
• Support onboarding and transition activities for new document management clients and workflows.
• Support operational setup activities related to vendor-managed inbound and outbound mail services.
• Support the identification of process optimization, automation, and cost-saving opportunities.
• Execute process enhancements and workflow improvements under the guidance of senior team members.
• Assist with project communication, operational reporting, and metrics tracking.
• Collaborate with cross-functional teams, vendors, and clients to ensure project success.
• Act as a liaison between internal teams, external vendors, clients, and stakeholders.
• Assist in resource allocation, project planning, workflow coordination, and transition management activities.
• Learn and apply process optimization methodologies effectively.
• Support workflow routing validation, image delivery processes, operational handoffs, and efficiency initiatives.

Benefits

• Laptop, docking station, monitors, headset will be provided

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level