Document Imaging Specialist – Second Shift

Computer Task Group, Inc • Roanoke, VA

3d • Onsite

About The Position

CTG is seeking to fill a Document Imaging Specialist – Second Shift opening for our client in Roanoke, VA in order to support our growth. You will assist with the day-to-day operations within a Digital Imaging Center, with a focus on digital imaging and related duties. The position is an operational role with accountability for managing all aspects of digital imaging and scanning. This position is key for meeting contractual SLA’s and ensuring customer orders are completed per specifications.

Requirements

• Candidates should have some doc scanning experience along with typing and excel skills.
• Must be able to lift 50 lbs unassisted.
• At least 1 year of experience in a Customer Service environment.
• Data entry work experience (Data Entry Operator or Office Clerk preferred but not required).
• Experience with MS Office and data programs.
• Familiarity with administrative duties is beneficial.
• Typing speed and accuracy are required.
• Excellent spelling, grammar, and punctuation skills.
• Strong attention to detail and organizational skills.
• Confidentiality and the ability to work in a secure environment.
• Core competencies in communication, organization, and task management.

Responsibilities

• Ensure customer issues and escalations are resolved or further escalated as appropriate.
• Conduct quality checks on own work to ensure accuracy and output meet standards.
• Adhere to all safety procedures and security requirements.
• Able to work independently and be part of a team.
• Perform backfile duties for absent coworkers.
• Perform other duties as assigned by Lead or Manager.
• Receive, sort, and process mail documents, packages, and supplies. Notify recipients as appropriate.
• Deliver and pick-up mail on scheduled mail runs.
• Perform outgoing postal and courier duties using shipping/postal systems, ensuring the most efficient and cost-effective methods.
• Track, trace, and resolve mail or courier issues.
• Fully operate, clean, and maintain all shipping and mail equipment.
• Contact third-party service providers for mail and shipping equipment if required.
• Validation/Reconciliation of boxes/files received.
• Prepare documents for scanning by removing staples, clips, rubber bands, or any type of bindings.
• Use a handheld scanner to scan the box barcode.
• Insert slip sheets at appropriate levels for document separation.
• Identify oversized documents for wide-format scanning.
• Identify undersized documents that may need special handling and escalate exception items during production to the lead.
• Operate high-speed scanning equipment to convert paper documents to digital formats.
• Perform visual quality checks on each image to ensure it meets required criteria (e.g., no double feeds, clear content, appropriate thresholds, etc.).
• Convert scanned documents, microfilm, and microfiche to digital formats.
• Ensure scanned images are indexed according to the naming mechanisms provided by the customer and/or RDIC leadership.
• Prepare customer documents for the digital imaging process.
• Check physical documents for issues that may complicate the scanning process.
• Index scanned images according to customer guidelines and additional post-imaging services.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED