Document Imaging Clerk

Vanderbilt Mortgage • Maryville, TN

2d • Onsite

About The Position

The Document Imaging Clerk is responsible for preparing and scanning customer files and other internal customer documents into IBM’s Kofax Validation and OnBase modules. This role reports to the Document Imaging and Validation Team Lead. Vanderbilt Mortgage, a national housing lender specializing in financing new and pre-owned manufactured and modular homes, is committed to making homeownership more attainable. With a diverse range of loan products and a reputation for world-class customer service, Vanderbilt empowers its Team Members with tools and training for career growth and success.

Requirements

• High School diploma or equivalent required.
• 0 – 1 year experience
• General proficiency with Microsoft Office applications (Excel, Word, Outlook, etc.)
• Ability to communicate effectively and efficiently via phone, email, and person to person.
• Capability of gathering facts accurately, analyzing causes, evaluating alternate solutions, and arriving at sound conclusions on action to be taken.
• Ability to manage multiple and/or conflicting responsibilities.
• Great attention to detail and organizational skills.
• Ability to work in a team environment.

Responsibilities

• Scans documents according to batch class, ensuring text is clear and visible.
• Sets up loans and reorders documents according to document type, importance, and final delivery point.
• Sends documents to appropriate departments after imaging.
• Processes incoming packages and logs individual loans.
• Sorts loans according to document type and priority.
• Files as a system of organization and storage for all documents.
• Validates documents in the Kofax system promptly and efficiently.
• Audits packages and documents.
• Ensures RightFax emails are handled.
• Images and logs complaints, custodials, and processes checks.
• Cross trains on Validation tasks and works on a rotating schedule with frequently changing tasks and responsibilities.
• Works closely with Senior and Team Lead to identify opportunities and provide solutions on imaging processes.
• Serves Originations team with imaging loan processing documents.
• Supports VMF Servicing teams with imaging mortgage account documents.
• Supports Retail with imaging sales and home center accounting documents.

Benefits

• Medical and Dental Plan with Prescription Coverage and Vision
• Competitive benefits including 401(K) includes 100% company match of the first 4%
• Paid time off days (PTO), maternity/paternity leave, and holidays.
• Community involvement including Volunteer Paid Time Off (VTO).
• Tuition Assistance for your first degree
• Onsite fitness facility with full gym, workout classes, volleyball and basketball courts, ping-pong, disc golf course, and onsite restaurant.
• Wellness programs that focus on emotional, social, spiritual, intellectual, environmental, physical, and financial well-being.
• Collaborative and energetic work environment.
• Professional development and promotional opportunities.
• Competitive bonus programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED