Document Imaging Clerk

Protection Strategies • Knoxville, TN

1d • Onsite

About The Position

Join Our Team as a HHS - Document Imaging Clerk! Who We Are: At Protection Strategies, Inc. (PSI), a Service-Disabled Veteran Owned Small Business, we engage with industry professionals to provide top-tier security solutions and personnel security expertise for the U.S. Government. Our mission is to safeguard our clients' interests with integrity and innovation, reshaping the landscape of security. Why PSI?: Become part of a dedicated team that values people first and believes in making a meaningful impact. We offer cutting-edge solutions that promote safety and protect critical infrastructure. Your hard work will be recognized in our mission-driven culture. What We Offer: Comprehensive Benefits: Medical, Dental, Vision, Telemedicine Financial Support: 401(K) Retirement Plan, Tuition Assistance, Disability Products Wellness Programs: Employee Assistance, GoodRx, Commuter Benefits Flexible Spending Accounts : HSA + HRA Position Overview: The specialist will assist the Department of Children Services and Intake, Suitability, and Badging  offices.

Requirements

• One (1) year of office experience
• High school diploma or equivalent
• Working knowledge of Microsoft Office products
• Must be a US citizen or green-card holder
• Will be required to travel out of town for fingerprinting and badge issuance
• Must be able to obtain and maintain a High-Risk Public Trust investigation
• Possess excellent typing abilities and the skill to prepare documents accurately with minimal errors
• Excellent verbal and communication skills
• Possess excellent organizational and file management skills and the ability to plan and execute administrative work with little supervision
• Ability to multi-task, pay close attention to detail
• Ability to professionally interact with customers, colleagues and members at all levels

Responsibilities

• Oversee and assist with day-to-day administrative functions of Program Support Center (PSC) in the areas of logistics, office supplies, data gathering, researching information, preparing reports
• Develop and maintain Excel spreadsheets for ongoing projects and tracking
• Coordinate with internal staff to complete Child Care Checks
• Respond personally or redirect inquiries to the appropriate office for response
• Create postal labels and ship fingerprint cards and required documents to applicants
• Enter Special Agency Checks into internal database
• Organizing and verifying closed cases ensuring completeness prior to filing
• Review, categorize, and process emails in resource mailboxes
• Coordinate with leadership and peers to provide training as needed
• Provide general information and guidance in response to various inquiries from HHS, external customers, case managers, and the public
• Creating and presenting PowerPoint presentations
• Create and update Standard Operating Procedures
• Applies AI tools to streamline workflows, enhance decision-making, and improve outcomes
• Understands the strengths and limitations of AI systems and exercises sound judgment in their use
• Continuously explores new AI capabilities and integrates them into day-to-day work where appropriate
• Uses AI in alignment with company and customer-specific policies, data privacy standards, and ethical guidelines
• Exercises discretion when using AI with sensitive or proprietary information
• Demonstrates awareness of bias, accuracy, and risk considerations when leveraging AI tools

Benefits

• Medical
• Dental
• Vision
• Telemedicine
• 401(K) Retirement Plan
• Tuition Assistance
• Disability Products
• Employee Assistance
• GoodRx
• Commuter Benefits
• HSA
• HRA

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED