Document Distribution Operations Manager LIC
About The Position
Lead and manage front-line / professional support teams to peak effectiveness and efficiency in order to deliver maximum results. Includes people, process, budget, deliverables and strategic direction. This role will interact with key leaders within Operations and senior leaders across the enterprise to drive operational excellence for all stakeholders. At Thrivent, we believe money is a tool, not a goal. Driven by a higher purpose at our core, we are committed to providing financial advice, investments, insurance, banking and generosity programs to help people make the most of all they’ve been given. At our heart, we are a membership-owned fraternal organization, as well as a holistic financial services organization, dedicated to serving the unique needs of our customers. We focus on their goals and priorities, guiding them toward financial choices that will help them live the life they want today—and tomorrow. For over 100 years, Thrivent has been helping people build their financial futures and live more generous lives. Today, it’s a Fortune 500 company that offers a full range of expert financial solutions, serving more than 2 million customers, as well as the communities in which they live and work. Thrivent fosters a diverse workforce to serve our diverse clientele, reflecting a wide range of backgrounds and experiences.
Requirements
- College degree or equivalent
- Demonstrated process/people leadership
- Knowledge of TF products and systems desired
- Experience with significantly improving processes and leading change
- Willingness to maintain an external perspective of emerging management and operations trends
- 99 license required or obtained within 90 days of hire
Nice To Haves
- Knowledge of financial products preferred
- Professional credentials preferred (e.g. FLMA, ALHC, CLU)
Responsibilities
- Build and maintain a high-performing team; select, develop, coach, reward and recognize team members.
- Manage front-line / professional support teams within an operational unit; recruitment, selection, performance management, development and rewards.
- Manage work distribution, resource management and staffing levels within workgroup.
- Assist in / develop team goals, priorities and metrics.
- Monitor progress toward goals, analyze variances, take correction action and adapts plans and priorities to address resource and operational challenges.
- Provide staff with on-going coaching and performance feedback.
- Resolve escalated customer cases, situations and inquiries.
- Partner with legal and compliance to conduct operations in compliance with pertinent laws and regulations.
- Participate in, represent and/or lead divisional / departmental projects or operational improvements that improve operational unit performance.
- Recruits, develops, and sustains a high-performing team while promoting a culture of shared accountability, operational excellence, and partnership across the organization.
- Models Thrivent’s leadership competencies – Model the Way, Rally the Team, and Deliver Outcomes.
- Supports and/or develops an environment in which Thrivent employees and colleagues are focused on continuous improvement, exceptional employee engagement, and an unwavering commitment to our clients.
- Shapes and/or supports a culture that represents the Thrivent purpose, promise and values, ensuring that Thrivent’s trust and reputation remain strong with its clients.
Benefits
- various bonuses (including, for example, annual or long-term incentives)
- medical, dental, and vision insurance
- health savings account
- flexible spending account
- 401k
- pension
- life and accidental death and dismemberment insurance
- disability insurance
- supplemental protection insurance
- 20 days of Paid Time Off each year
- Sick and Safe Time
- 10 paid company holidays
- Volunteer Time Off
- paid parental leave
- EAP
- well-being benefits
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
