Document Controller & Technical Writer

Copyright Clearance Center • Indianapolis, IN

11d • $18 - $20 • Onsite

About The Position

The Document Controller & Technical Writer will engage with internal customers to provide records management and related support to the business site. Responsibilities include a broad range of administrative and clerical functions and maintenance of records systems to support client records management operations while delivering high-quality customer service. A strong understanding of documentation types, systems, and processes is required to respond to more complex customer requests with accuracy and efficiency.

Requirements

• 2-3 years customer service experience
• 1-2 years records management experience with a proven ability to multi-task
• Proficiency in Microsoft Office (Outlook, Word & Excel) and Internet navigation
• Must have a mobile phone for security and multi-factor authentication
• Experience with standard office equipment (i.e.; copier, scanner, fax, etc.)
• Strong interpersonal skills
• Effective written and verbal communication skills
• Ability to alphabetize and prioritize work
• Strong organizational skills with high attention to detail
• Alpha-numeric data entry experience desired
• Ability to work some overtime as needed
• Ability to climb stairs, bend and reach for filing, lift up to 25 lbs. and walk 1/4 mile between libraries up to twice per day and from parking lot to facility
• Must be able to work in environments where Vancomycin and Penicillin may be present
• Must pass a background check and drug screening

Nice To Haves

• College degree preferred
• Experience with electronic document management systems a plus

Responsibilities

• Provide documents and information to customers through online requests and in person interactions
• Enter data for submitted records into the appropriate systems and maintain accurate and up-to-date databases of all documents and records
• Track metrics and generate reports as needed and route and distribute documents to internal customers as assigned; update electronic document routes as requested
• Support internal and external audits
• Locate documents and consult with applicable document owners to identify library site periodic reviews, obtain information for updates and locate relevant documents as needed for applicable updates
• Route requests to support training course and curricula creation, revision, and retirement: use learning request system to request changes to learning management system
• Meet with internal library site and client personnel to review curricula and associated metadata
• Maintain email organization to support review and approval processes for Periodic Review (PRs) and readily locate library site documentation as needed

Benefits

• Performance bonus eligible
• Excellent benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree