Document Control Manager

Luster National • Washington, NY

1d

About The Position

We’re seeking Document Control Managers to support large, complex heavy civil infrastructure programs, including highways, roads, bridges, transit (bus and rail), aviation (international airports), and water/wastewater projects delivered through both traditional and alternative delivery methods. These positions own the program record: the systems, procedures, and controls that keep every drawing, submittal, RFI, and piece of correspondence current, traceable, and defensible. When an audit, a claim, or a funding review lands two years after the fact, what you built is what the program stands on. This post is for future roles and not for a specific opportunity that is available right now. We accept applications and conduct interviews in advance of upcoming hiring needs. When a candidate is selected, their profile is activated in our talent pool for this specialty area. We notify our talent pool candidates first whenever we have a project need. Responsibilities may include, but are not limited to, the following: Note: We are seeking candidates of various skill levels, and the following responsibilities represent the core of these roles. Scope and complexity increase with experience level.

Requirements

• Bachelor’s degree in construction management, engineering, information management, or project management, or related field, or equivalent combination of education and experience.
• 10+ years of document control experience for large (>$500M), complex, heavy-civil infrastructure projects.
• Experience leading a document control function or team on an active design or construction program, including procedure development and direction of staff.
• Working knowledge of construction and program documents, including drawings, specifications, submittals, RFIs, correspondence, and record documents.
• Working knowledge of ISO 9001-based document control requirements, including revision control, retention, traceability, and audit readiness.
• Experience with industry standard document management and project / construction management software (e.g., SharePoint, e-Builder, Aconex, Primavera P6, Unifier, Kahua, etc.).
• Proficiency with Microsoft Office Suite/Office 365 (e.g., Outlook, Teams, Word, PowerPoint, etc.).
• Excellent written and verbal communication and interpersonal skills.
• Excellent multi-tasking and organizational skills.
• Collaborative mindset that fosters teamwork, trust, and positive relationships.
• Natural curiosity, problem-solving abilities, and a commitment to continuous improvement.

Nice To Haves

• Master’s degree in construction management, engineering, information management, or project management.
• Active professional certifications such as CRM or CRA (ICRM), ISO 9001:2015 internal auditor or lead auditor training, and/or PMP (PMI).
• Experience leading the owner’s document control function on a program valued at $1B+.
• Experience standing up document control at the start of a program, including system selection, configuration, and migration of legacy records.
• Experience producing document records for public records requests, claims, disputes, or litigation holds.
• Experience supervising and developing document control staff across multiple contracts or field offices.
• Proficiency with Microsoft Power BI, Oracle Cloud Analytics, or other dashboard KPI reporting software.

Responsibilities

• May lead the document control function across the program, including direction of assigned document control staff and allocation of that workload across contracts, phases, and field offices.
• Develop and maintain the program’s document control procedures, numbering and naming conventions, revision control, and retention schedules, and hold contractors, designers, and internal teams to them.
• Administer the enterprise document management system, including permissions, workflow configuration, metadata structure, and issue resolution, so the system stays the single authoritative record.
• Oversee the intake, logging, distribution, and closeout of submittmits, RFIs, correspondence, and design deliverables in the system of record.
• Keep the register accurate enough that turnaround can be measured and defended.
• Verify that the current approved revision of drawings, specifications, and other controlled documents is the version in use across the program team, the field offices, and any shared platform.
• Coordinate document flow across active work areas and the contract packages they support.
• Monitor and report document control metrics, including submittal turnaround, RFI aging, overdue reviews, and open action items, and escalate what is at risk before it affects schedule or payment.
• Prepare program records for internal and external audits, respond to findings from quality audits, agency reviews, and funding reviews, and drive corrective actions to closure.
• Train program personnel and onboard incoming contractor and consultant staff on the program’s document control procedures and system use.
• Coordinate with project management, design, construction, contracts, legal, and quality teams so document workflows support contract administration, entitlement, and public records obligations.
• Oversee turnover and closeout documentation, including record drawing sets, warranties, permits, and archives, and confirm the record transfers complete and indexed.

Benefits

• Unlimited flexible time off
• Paid holidays
• Paid parental leave
• Health, dental, and vision insurance
• Flexible spending accounts (healthcare and dependent or elder care)
• Long-term disability insurance
• Short-term disability insurance
• Life insurance and accidental death and dismemberment
• 401(k) plan with guaranteed employer contribution
• Formal career planning and development program
• $2,500 annually toward professional development
• Wellness program with monthly wellness stipend
• Company cell phone or cell phone plan reimbursement
• Free personalized meal planning and nutrition support with a registered dietitian
• Free personal financial planning services
• Employee assistance program
• Employee discounts
• Employee referral bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Senior