Document Control Coordinator

DriveTime • Mesa, AZ

2d • Onsite

About The Position

This position is responsible for the receipt, maintenance, and the release of original title, contracts, and title applications for DriveTime and all 3rd party entities. Verify and service titles, distribute documents to correct departments, and ultimately the return of the documents to the customer or outside vendor at the time the loan is completed. Review and update account information as it pertains to actions taken surrounding document movement. Complete tasks on assigned accounts in a timely manner to avoid lien loss, provide excellent customer service and adhere to SLAs. Maintain on-site and off-site document storage. Ensure guidelines for securitization are consistently being met. Shipping and tracking of documents. Contact with outside parties to gain supporting information for title inquiries. Conduct phone and/or email conversations directly with DMV, title vendors, customers, and other third parties as applicable. Other duties as assigned.

Requirements

• High School Diploma, GED, or equivalent certification
• Experience with Microsoft Office (Excel, Outlook, Word)
• Data entry experience preferred
• 1 year of professional experience (administrative, data entry, customer service, sales, or retail)
• Financial services or titles experience preferred
• Associate degree or bachelor's degree in business or related field may be used as a proxy for experience

Nice To Haves

• Clear, concise, and professional written and oral communications and interpersonal skills
• Strong time management and organizational skills
• Ability to maintain a consistent and positive demeanor in a fast-paced work environment
• Effective time management skills and ability to prioritize and multi-task
• Research state and county guidelines and policies about title inquiries
• Ability to effectively apply professional acumen to favorably resolve issues escalated from internal and external customers
• Ability to drive departmental compliance with all regulatory requirements
• Self-motivated with strong decision-making capabilities; ability to self-start
• Ability to work in an accurate, detail-oriented, and highly productive manner
• Demonstrate problem solver skills, and ability to utilize available resources
• Regular and predictable attendance

Responsibilities

• Receipt, maintenance, and release of original title, contracts, and title applications.
• Verify and service titles.
• Distribute documents to correct departments.
• Return documents to customer or outside vendor upon loan completion.
• Review and update account information related to document movement.
• Complete tasks on assigned accounts in a timely manner.
• Maintain on-site and off-site document storage.
• Ensure guidelines for securitization are met.
• Ship and track documents.
• Contact outside parties for title inquiry information.
• Conduct phone and/or email conversations with DMV, title vendors, customers, and third parties.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(K)
• Company paid life insurance policy
• Short-term disability coverage
• Long-term disability coverage
• Tuition Reimbursement
• Wellness Program
• Competitive pay
• Paid time off (wellness days, holidays, personal time for full-time roles)
• Vacation time for part-time roles

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED