Document and Customer Service Support

SOLVENTUM • San Antonio, TX

6d • $39,360 - $54,120 • Onsite

About The Position

Solventum is a new healthcare company with a long legacy of solving big challenges that improve lives and help healthcare professionals perform at their best. At Solventum, people are at the heart of every innovation we pursue. Guided by empathy, insight, and clinical intelligence, we collaborate with the best minds in healthcare to address our customers’ toughest challenges. The Impact You’ll Make in this Role As a Document and Customer Service Support you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:
Perform generation of RMAs when requested for customer owned devices.
Perform review of customer owned medical VAC equipment warranty entitlements.
Share customer repair medical VAC equipment quote and procure authorization for repairs.
Provide feedback to customers queries regarding repair status & shipping.
Process Oracle orders and adjust for accurate billing.
Perform accurate filing of service report, checklist/work order documents.
Support projects as necessary to support product rework, relabeling, manufacturing kitting, tasks for external department Solventum teams.
Print medical VAC equipment serial number labels as requested by medical VAC equipment technician and distribute per approved process.
Successfully demonstrate and support Solventum values, code of conduct & compliance.
Successfully demonstrate and support a positive safety environment.
Ability to clearly demonstrate communication and team engagement skills.
Demonstrate a clean and orderly workspace.
Participate in daily meetings with site leadership.
Notify supervisory personnel of any medical VAC equipment repair difficulties and/or other opportunity challenges.
Execute small projects for continuous improvement.
generate new serial numbers, generate work orders, book and complete work order jobs.

Requirements

• High School Diploma/GED and two (2) years of combined experience in manufacturing, customer service environment in a private, public, government or military environment
• Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Nice To Haves

• Strong leadership, communication, interpersonal, and self-motivational skills

Responsibilities

• Perform generation of RMAs when requested for customer owned devices.
• Perform review of customer owned medical VAC equipment warranty entitlements.
• Share customer repair medical VAC equipment quote and procure authorization for repairs.
• Provide feedback to customers queries regarding repair status & shipping.
• Process Oracle orders and adjust for accurate billing.
• Perform accurate filing of service report, checklist/work order documents.
• Support projects as necessary to support product rework, relabeling, manufacturing kitting, tasks for external department Solventum teams.
• Print medical VAC equipment serial number labels as requested by medical VAC equipment technician and distribute per approved process.
• Successfully demonstrate and support Solventum values, code of conduct & compliance.
• Successfully demonstrate and support a positive safety environment.
• Ability to clearly demonstrate communication and team engagement skills.
• Demonstrate a clean and orderly workspace.
• Participate in daily meetings with site leadership.
• Notify supervisory personnel of any medical VAC equipment repair difficulties and/or other opportunity challenges.
• Execute small projects for continuous improvement.
• generate new serial numbers, generate work orders, book and complete work order jobs.

Benefits

• Medical, Dental & Vision
• Health Savings Accounts
• Health Care & Dependent Care Flexible Spending Accounts
• Disability Benefits
• Life Insurance
• Voluntary Benefits
• Paid Absences
• Retirement Benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED