Dock Supervisor
About The Position
The Dock Supervisor reports to the Operations Manager, Assistant Service Center Manager, and/or Service Center Manager. The role leads and directs dock employees and manages an efficient, clean, and safe LTL operation, including dock planning and schedules. The supervisor helps administer the Service Center business plan, meets assigned KPIs, uses company tools and processes, and reviews schedules to improve efficiency and reduce costs. The position also oversees equipment assignments and movement in coordination with other supervisors or management, customer communications, and timely, accurate dock paperwork. Regular attendance is required. This is not an all-inclusive list of duties; operational, safety, and other needs may require additional assigned tasks.
Requirements
- High school diploma or GED, or an equivalent combination of education and experience.
- Prior management, dispatch, and dock experience required, preferably in the LTL trucking industry.
- Knowledge of the local metropolitan area.
- Strong leadership skills, including the ability to hire, coach, counsel, train, mentor, and terminate employees.
- Team-building and interpersonal skills.
- Excellent verbal, written, and listening communication skills.
- Strong planning and organizational skills.
- Good computer skills.
- Strong work ethic and problem-solving skills.
- Willingness to work an average of 50 hours per week and any shift, including nights and/or weekends, in any weather condition.
- Ability to lift at least 20 pounds, or more if required by essential job functions.
- Ability to comply with company policies, rules, procedures, and Code of Conduct.
- Ability to interact well with others and work independently or as part of a team.
- Ability to work under tight time constraints in a high-volume environment with multiple priorities.
- Ability to read, interpret, and comply with written materials such as safety rules, operations and procedure manuals, and maintenance instructions, with a high level of comprehension and concentration and the ability to meet deadlines.
- Must pass a pre-employment drug screen and may be subject to random drug and/or alcohol tests and a criminal history background check.
- Must be authorized to work in the United States.
Nice To Haves
- Bachelor's degree preferred.
- Thorough understanding of the LTL trucking industry, including basic paperwork flow, preferred.
- AS/400 and MS Office computer skills are a plus.
Responsibilities
- Lead, guide, and direct dock employees, including setting targets, monitoring performance, and providing coaching, counseling, and development.
- Manage an efficient, clean, and safe LTL operation, including dock planning and schedule setup.
- Enforce compliance with company policies and procedures, safety rules, and government regulations.
- Participate in and make recommendations regarding hiring and termination processes.
- Administer assigned portions of the Service Center business plan.
- Meet all assigned KPIs and use company enhancement tools and processes daily.
- Review and revise schedules to improve efficiency and lower costs.
- Coordinate equipment assignments and movement, including trailers and tractors, with other supervisors and management.
- Communicate with customers by phone, fax, or email.
- Oversee dock paperwork to ensure employees handle it accurately and on time.
- Perform other duties as assigned to meet operational, safety, and other needs.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
