Dock Supervisor (FT-5 AM Start Tue-Sat)

Estes Express Lines • Smyrna, TN

10d • Onsite

About The Position

The Dock Supervisor will report to the Operations Manager / Assistant Service Center Manager and/or Service Center Manager. This role involves leading, guiding, and directing dock employees, setting targets, monitoring performance, and providing coaching, counseling, and development. The supervisor is accountable for managing an efficient, clean, and safe LTL operation, including dock planning and setting up schedules. They will enforce company policies, safety rules, and government regulations, and be involved in hiring and termination recommendations. The position also involves administering business plan portions, meeting KPIs, utilizing company enhancement tools, and revising schedules for efficiency and cost reduction. Responsibilities include equipment assignment and movement, customer communication, and overseeing all dock-related paperwork for timely and accurate handling. Regular attendance is required, and employees must be able to perform any and all other duties as assigned.

Requirements

• High School Diploma or General Educational Degree (GED), or any combination of education and experience, which would provide an equivalent background.
• Prior management, dispatch and dock experience required, preferably in LTL trucking industry
• Must be knowledgeable of local metropolitan area
• Must have strong leadership skills including the ability to hire, coach, counsel, train, mentor and terminate employees.
• Team building and interpersonal skills
• Possess excellent verbal, written and listening communication skills
• Excellent planning and organization skills
• Must have good computer skills (AS/400 & MS Office a plus)
• Must have strong work ethic and good problem solving skills
• Must be willing to work 50 hours/week average
• Must be able to work any shift including nights and/or weekends and in any weather condition
• Must be able to lift approximately 20 lbs., or more if required by the essential functions of the job
• Must be able to comply with all company policies, rules, procedures and Code of Conduct
• Must be able to interact well with others
• Must be able to work independently, or in a team setting
• Must be capable of working under tight time constraints in a high volume environment with multiple priorities
• Responds well to questions; Ability to read, interpret and comply with written information and documents such as safety rules, operations / procedure manuals and maintenance instructions with a high comprehension and concentration level to include the ability to meet deadlines
• Must pass a pre-employment drug screen, random drug and/or alcohol tests, and will be subject to a criminal history background check
• Must be authorized to work in the United States

Nice To Haves

• Bachelor Degree preferred
• Thorough understanding of the LTL trucking industry, including basic paperwork flow preferred

Responsibilities

• Lead, guide and direct dock employees as needed to include setting targets, monitoring performance, providing coaching, counseling and development
• Accountable for the management of an efficient, clean and safe LTL operation to include dock planning and set up schedules
• Enforce understanding and compliance with all Company policies and procedures; safety rules and government regulations
• Involved in and makes recommendations in the hiring and termination processes
• Administer and carry out assigned portions of the Service Center Business plan as set forth by the Service Center Manager
• Responsible for meeting all KPI’s assigned
• Daily utilization of all Company enhancement tools and processes
• Review and revise schedules to increase efficiencies and to lower cost
• Responsible for equipment assignment and movement (trailers and tractors) in collaboration with other supervisors/management
• Responsible for proper communication to customers via phone, fax or email
• Oversee and responsible for all paperwork associated with the dock to ensure it is handled timely and correctly by employees
• Regular attendance is required.

Benefits

• The company values a diverse workforce and affirmatively promotes a company culture that embraces the concept that outcomes are improved when our workforce is made up of people with different viewpoints.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other characteristic protected by law.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED