Dock Operations Manager

The University of Kansas Health System•Kansas City, KS

6d•Onsite

About The Position

The Spend Management Dock Operations Manager is responsible for overseeing all loading dock operations, transportation schedules, and inbound and outbound shipments. This role ensures the safe, efficient, and timely movement of goods and materials into and out of the organization, supporting uninterrupted patient care and operational continuity. The Dock Operations Manager optimizes dock material flow by coordinating delivery and pick-up appointments, assigning dock space, managing traffic flow, and serving as the primary point of coordination with carriers, shippers, and internal stakeholders. Responsibilities include directing dock activity, inspecting inbound and outbound shipments for accuracy and condition, and proactively resolving operational issues that may impact service levels. A key focus of this role is streamlining supply chain operations by reducing delays, eliminating congestion and clutter, improving dock efficiency, and minimizing costs associated with receiving and distribution. The Dock Operations Manager ensures that all dock egress areas and adjacent corridors remain clear, organized, and fully compliant with fire safety, and life safety codes.

Requirements

Associates Degree in Supply Chain Management or a related field of study from an accredited college or university.
5 or more years of experience working in logistics, supply chain, or healthcare management.
3 or more years of experience working dock operations, receiving, shipping, and transport.
Excellent written and verbal communication
Ability to speak and understand English
Ability to work and adapt in a fast and dynamic organization
Maintain proficiency for departmental and system training requirements
Excellent interpersonal, organizational, and follow up skills
Analytical and problem-solving ability

Nice To Haves

Bachelors Degree in Supply Chain Management, Business Administration or a related field of study from an accredited college or university.
3 or more years of experience leading people.
4 or more years of experience handling freight.
Lean Workshop Leader - The University of Kansas Health System (TUKHS) within 1-1/2 Yrs
DOT Hazardous Materials Training - U.S. Department of Transportation (USDOT)
Intermediate Spanish

Responsibilities

Direct and manage daily dock operations, ensuring timely, accurate, and efficient loading and unloading of inbound and outbound shipments while maintaining an organized and efficient shipping and receiving environment
Plan and facilitate daily dock schedules, coordinating delivery and pick up appointments to optimize dock utilization and minimize delays or congestion
Serve as the primary point of contact for internal departments, carriers, drivers, vendors, and customers regrarding dock activities, accessibility, schedules, and service interruptions; proactively communicate delays and resolve issues to ensure a high level of customer service
Coordinate cross functionally with clinical areas, Spend Management teams, Facilities, Security, and other hospital departments to ensure safe, seemless dock operations and alignment with broader operational needs
Develop, implement, and maintain policies and procedures governing dock and logistics operations; continuously evaluate operational processes and initiate improvements to enhance efficiency, standardization, and regulatory compliance
Ensure compliance with all applicable federal, state, and local safety, security, and environmental regulations including enforcement of safety protocols to prevent injuries, accidents, and property damage
Direct dock traffic flow to ensure safe and timely movement of vehicles and materials, maintaining clear egress routes and compliance with fire and life-safety codes in dock areas and adjacent hallways
Maintain operational readiness of dock equipment, including barcode scanners, pallet jacks, lift gates, and related tools; troubleshoot issues and coordinate maintenance to minimize downtime.
Oversee cleanliness and organization of the loading dock, shipping areas, and surrounding workspaces to reduce clutter, improve safety, and support efficient operations
Monitor, analyze, and report quality, safety, and productivity metrics, taking corrective action as needed and driving continuous, measurable process improvement across dock operations
Ensure accountability for the integrity of inbound and outbound shipments, including accurate receipt, handling, staging, and release of goods
Apply operational judgement and decision making under pressure, resolving service disruptions, shipment issues, safety concerns, and conflicts involving staff, vendors, or customers
Lead by example through professionalism, accountability, and a customer focused mindset; foster teamwork, collaboration, and a solutions oriented culture with the dock and across teams
Demonstrate safe, ethical, and professional behavior that supports and advances the organization's mission, vision, values, and culture
Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.