Director Cross Dock Operations

PS Logistics•Greenwood, IN

5h•$105,000 - $115,000•Hybrid

About The Position

TA Services is seeking a Director of Cross Dock Operations to lead and optimize cross-dock operations across the United States and Mexico. This role involves managing third-party logistics providers, driving continuous improvement, overseeing financial performance, and leading a team of regional managers. The ideal candidate will have extensive experience in logistics, supply chain management, and cross-border operations, with a strong focus on customer relationships and operational excellence.

Requirements

Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or a related technical field required.
Minimum 8–10 years of progressive leadership experience in warehousing, logistics, distribution, or cross-dock operations.
Minimum 3 years of experience supporting automotive logistics, just-in-time (JIT) delivery environments, or sequenced parts operations.
Minimum 4 years of experience managing third-party logistics (3PL) providers and multi-site operational networks.
Demonstrated experience managing U.S.-Mexico cross-border logistics operations and customs-related processes.
Advanced proficiency with Warehouse Management Systems (WMS), Transportation Management Systems (TMS), and supply chain analytics platforms.
Strong analytical skills with the ability to interpret complex operational data and translate findings into actionable business strategies.
Professional working proficiency in English required.

Nice To Haves

Spanish proficiency strongly preferred.

Responsibilities

Serve as the primary point of contact for customers regarding cross-dock operations, escalations, and service performance.
Lead Monthly Business Reviews (MBRs) and Quarterly Business Reviews (QBRs).
Communicate operational performance through key metrics including on-time dispatch, sorting accuracy, transit times, and damage rates.
Develop and present corrective action plans when performance targets are not achieved.
Establish, monitor, and enforce operational KPIs and service-level agreements (SLAs) with third-party logistics providers.
Conduct operational and financial audits to ensure compliance with company standards and customer requirements.
Serve as the final escalation point for operational failures, capacity constraints, and vendor disputes.
Drive continuous performance improvements across all partner locations.
Lead and optimize cross-dock operations across the United States and Mexico.
Identify and eliminate operational bottlenecks to maximize throughput and minimize transit times.
Manage cross-border freight consolidation and deconsolidation activities to improve customs transit efficiency.
Develop capacity plans to support volume fluctuations and customer requirements.
Establish and implement standardized operating procedures across internal facilities and third-party locations.
Oversee Warehouse Management System (WMS) transactions and inventory accuracy.
Lead Lean and Six Sigma initiatives focused on operational efficiency, waste reduction, and damage prevention.
Utilize operational data and analytics to identify process improvement opportunities.
Own and manage the cross-dock operations budget and financial performance.
Drive cost-per-unit reductions while maintaining customer service commitments.
Lead and develop regional management personnel supporting the North American facility network.
Foster a culture of accountability, operational excellence, and continuous improvement.