Dock & Door Service Technician
About The Position
Raymond Storage Concepts (RSC) is seeking a Dock & Door Service Technician to work in the field servicing customer equipment and helping facilities operate safely and efficiently. The technician diagnoses, repairs, maintains, and services commercial and industrial overhead doors, dock levelers, dock locks, safety gates, truck shelters, and other dock equipment, including related mechanical, electrical, and hydraulic systems. The role also supports installations, communicates with customers, coordinates service calls with dispatch and a manager, maintains accurate service records, and keeps the company-provided vehicle, tools, and parts organized. The schedule is Monday through Friday, 7 AM–5 PM. Pay is $25–$30 per hour, based on experience. RSC provides a service vehicle, covers its maintenance, and provides a gas card. The company describes the work as independent field service with support from an experienced team, varied customer locations, and hands-on training and development.
Requirements
- High school diploma or equivalent.
- One to five years of relevant mechanical, maintenance, repair, or service experience preferred.
- Strong mechanical aptitude and hands-on troubleshooting skills.
- Ability to work independently, manage time, and adapt to changing priorities.
- Strong communication skills and a customer-focused attitude.
- Clean driving record and commitment to safe driving.
- Ability to lift and/or move 75 pounds or more.
- Willingness to work in varied environments, including indoors and outdoors and in varying temperatures.
Nice To Haves
- Experience with commercial or industrial overhead doors and dock equipment.
- Experience with welding, fabrication, or cutting torches.
- Experience with forklifts, scissor lifts, or other industrial equipment.
- Experience with AC/DC electrical systems, motor controls, and wiring.
- Experience with hydraulic systems and mechanical equipment repair.
Responsibilities
- Diagnose and repair commercial and industrial overhead doors, dock levelers, dock locks, safety gates, truck shelters, and other dock equipment.
- Perform preventive maintenance and identify potential equipment issues.
- Troubleshoot mechanical, electrical, and hydraulic systems and provide effective solutions.
- Assist with equipment installations and identify potential challenges at customer locations.
- Build customer relationships through dependable service, clear communication, and a positive experience.
- Coordinate with dispatch and a manager to complete service calls efficiently and maintain accurate service records.
- Keep the company-provided service vehicle, tools, and parts organized and ready for jobs.
- Follow safety procedures and maintain a safe working environment for oneself, teammates, and customers.
Benefits
- Company-provided service vehicle with maintenance covered by the company.
- Company gas card for the service vehicle.
- Hands-on training and development.
- Medical, dental, and vision coverage.
- Life insurance and disability coverage.
- Company-paid short-term disability insurance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
