Dock & Door Scheduled Maintenance Technician

The Raymond Corporation • Fort Wayne, IN

12d • $26 - $36 • Hybrid

About The Position

As a Dock & Door Technician, you will perform scheduled maintenance and simple repairs on dock doors, dock levelers, and dock locks in a timely and efficient manner. As your skill levels increase, additional equipment models will be incorporated. The primary goal is to provide complete customer satisfaction through polite and professional service.

Requirements

• 1-3 years of Dock & Door experience
• Knowledge of reading schematics, maps, blueprints, and manuals.
• Knowledge of mechanical, electrical, hydraulic, and material handling equipment.
• Skilled in providing excellent customer relations by exchanging information with courtesy and consideration.
• Ability to exhibit a professional demeanor and develop customer relations and superior service.
• Ability to effectively communicate (written and verbal) with all levels of an organization internally and externally.
• Ability to read and interpret schematics and understand necessary service and training manuals.
• Ability to perform arithmetic calculations involving fractions, decimals, and percentages.
• Ability to understand and follow verbal and/or demonstrated instructions.
• Ability to maintain a good understanding of industry innovations and product availability in order to make recommendations based on customer needs.
• Ability to safely operate drills, grinders, presses, forklifts, hoists, overhead cranes and hand tools.
• Ability to draw upon available support resources from within the company and recognize when it is appropriate to do such.
• High school diploma/GED
• Excellent people skills and verbal communication
• Valid driver’s license and maintain a good driving record.

Responsibilities

• Exhibits a professional demeanor and promotes goodwill between the company and customers by providing a superior level of customer service.
• Performs Scheduled Maintenance (SM) on Dock and Doors for contracted customers according to the OEM Manual and company policies and procedures.
• Performs minor repairs found during an SM to ensure optimal uptime of customer equipment.
• Effectively communicates to Team Lead or SMFT, repairs that require follow up from a Level I, II or III technician.
• Follows safety rules and ensures that hazardous waste is disposed of properly.
• Opens and closes work orders with Dispatch, provides scheduled maintenance narratives (written and verbal) for customer, and submits paperwork for time worked and SMs completed in a neat, accurate and timely manner.
• Accounts for 100% of paid time.
• Maintains part inventory and supplies in truck.
• Maintains service truck to ensure that it is clean, organized and hazard free inside and out.
• Ensures that regular maintenance is performed on service truck (i.e., oil changes, tire rotations, etc.) and that required repairs are performed.
• Responsible for maintaining tools, personal or company supplied that are required for performing the job effectively and safely.
• Responsible for following customer’s safety and housekeeping guidelines when performing repairs at customer site.
• Performs related duties as assigned or as the situation dictates.

Benefits

• Flexible Work Schedule (4-day work week with 10-hour shifts or 5-day work week with 8-hour shifts)
• Compensated Travel Time (paid after initial 30 minutes per day)
• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) with 100% company match up to 5% employee contribution
• FSA/HSA
• Parental leave
• Tuition assistance
• Employee Assistance Program
• Profit Sharing
• 18 Paid Days Off each year
• Company provides all tools
• Well-maintained company service van
• Company-paid gas card
• Referral bonus programs
• Retirement plans
• Ongoing support for personal and professional development

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED