Dock & Door Mechanic - Field Service

Towlift•Pittsburgh, PA

7h•Onsite

About The Position

The Dock & Door Technician is responsible for the diagnosis and repair of loading docks, industrial doors, high-speed doors, compactors, balers, and other warehouse equipment at customer locations. The technician will be provided a company service truck with parts inventory to perform repairs. This role involves working in various heights and confined spaces, operating safely on ladders, and maintaining professionalism with customers.

Requirements

High School Diploma or equivalent.
1 or more years of maintenance experience in a service technician role in the material handling industry preferred.
Other maintenance experience will be considered (military, automotive/diesel, building maintenance, etc.).
Comprehensive knowledge of electrical ac/dc systems up to 480 volts, hydraulic, and mechanical operations.
Ability to operate forklifts and scissor lifts.
Have a valid driver’s license and a safe driving record.
Strong written and verbal communication skills with the ability to convey information to internal and external customers in a clear and concise manner.
Basic computer knowledge.

Nice To Haves

Vocational or technical training preferred.
Welding experience is preferred.
Dock leveler and roll-up door experience preferred.
Ability to tow a trailer preferred.

Responsibilities

Answers phone calls from technicians and customers, providing technical support to fix issues.
Diagnoses and troubleshoots customer breakdowns; provides proper repairs to minimize equipment downtime and initiates estimates for repairs on site.
Performs routine scheduled maintenance including, but not limited to, standard inspections, repairing and replacing defective parts, lubricating parts, and repairing electrical equipment.
Perform planned maintenance services and breakdown repairs.
Maintain a company service vehicle and parts inventory.
Ability to work in various heights and confined spaces.
Ability to work safely on a ladder.
Perform in a team environment.
Reports any safety violations or incidents to the dispatcher/supervisor immediately.
Must be dependable, punctual, and able to maintain a good attendance record.
Maintains professionalism on the job at all times.
Is reliable and punctual in reporting for work as scheduled.
Maintain positive customer relations and approach all situations in a tactful and professional manner.
Other duties as assigned.

Benefits

All shifts Monday - Friday 7:00 am - 3:30 pm
$2,000 sign-on bonus and referral bonus opportunities
Competitive pay
Comprehensive benefits include medical, dental, vision, and 401(k) with employer match and profit-sharing.
Opportunity to earn monthly premium discounts.
PTO and sick time in the first year, and 10 paid company holidays.
Tool loan program
Annual Boot, Safety Glasses, and Gym Reimbursement Programs
Company provided: For Field Technicians - Modern service van: Including fuel card and maintenance
Laundered uniforms
Technology: iPad, laptop, and iPhone
Specialized tools
PPE