Dock & Door Mechanic - Field Service

Towlift•Pittsburgh, PA

18d•$27 - $34•Onsite

About The Position

The Dock & Door Service Mechanic is responsible for diagnosing and repairing loading docks, industrial doors, high-speed doors, compactors, balers, and other warehouse equipment at customer locations. The technician will be provided with a company service truck containing parts inventory to perform repairs. This role involves performing routine scheduled maintenance, including inspections, repairing or replacing defective parts, lubricating components, and fixing electrical equipment. Additionally, the technician will handle planned maintenance services and breakdown repairs, maintain the company service vehicle and parts inventory, and work safely in various heights and confined spaces. The position requires reporting safety violations immediately, maintaining professionalism, and fostering positive customer relations.

Requirements

High School Diploma or equivalent.
Minimum of 3 years of maintenance and repair experience in a service technician role, preferably within the material handling industry.
Experience installing, servicing, and maintaining commercial dock equipment and overhead door systems is strongly preferred.
Other maintenance experience will be considered (military, automotive/diesel, building maintenance, etc.).
Comprehensive knowledge of electrical ac/dc systems up to 480 volts, hydraulic, and mechanical operations.
Welding experience is preferred.
Ability to operate forklifts and scissor lifts.
Dock leveler and roll-up door experience preferred.
Have a valid driver’s license and a safe driving record.
Ability to tow a trailer preferred.
Occasional overnight traveling may be required.
Some weekends and after-hours work may be required.
Strong written and verbal communication skills with the ability to convey information to internal and external customers in a clear and concise manner.
Basic computer knowledge.

Nice To Haves

Vocational or technical training preferred.
Ability to tow a trailer preferred.
Welding experience is preferred.
Dock leveler and roll-up door experience preferred.

Responsibilities

Answers phone calls from technicians and customers, providing technical support to fix issues.
Diagnoses and troubleshoots customer breakdowns; provides proper repairs to minimize equipment downtime and initiates estimates for repairs on site.
Performs routine scheduled maintenance including, but not limited to, standard inspections, repairing and replacing defective parts, lubricating parts, and repairing electrical equipment.
Perform planned maintenance services and breakdown repairs.
Maintain a company service vehicle and parts inventory.
Ability to work in various heights and confined spaces.
Ability to work safely on a ladder.
Perform in a team environment.
Reports any safety violations or incidents to the dispatcher/supervisor immediately.
Must be dependable, punctual, and able to maintain a good attendance record.
Maintains professionalism on the job at all times.
Is reliable and punctual in reporting for work as scheduled.
Maintain positive customer relations and approach all situations in a tactful and professional manner.
Other duties as assigned.