Dock Concierge - Boston Harbor City Cruises

Hornblower Group Inc.•Hingham, MA

2d•Onsite

About The Position

Hornblower Group is a global leader in experience and transportation. Spanning a 100-year history, Hornblower Group’s portfolio of international offerings includes water- and land-based experiences and ferry and transportation services. City Experiences, Hornblower Group’s premier experience division, offers dining and sightseeing cruises and walking and food tours through the City Cruises, Walks, and Devour brands. City Ferry, part of Hornblower Group’s Ferry and Transportation Division, is the largest private operator of high-speed passenger and vehicle ferries in the United States, carrying more than 10 million passengers annually and operating services including NYC Ferry, Puerto Rico Ferry, and other regional ferry systems. Hornblower Group’s subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut, and Seaward Services, Inc., a full-service shipping, waterfront logistics and management company that specializes in the operation and maintenance of government and commercial vessels. Additionally, Anchor Operating System, LLC, a Hornblower Group subsidiary and independent entity, provides reservation, ticketing and website integration services for clients in the transportation, tourism and entertainment industries. Today, Hornblower Group’s global portfolio covers over 10 countries, over 50 U.S. cities and serves more than 20 million guests annually. Headquartered in Orlando, Florida, Hornblower Group’s additional corporate offices reside in San Francisco, California; Boston, Massachusetts; Chicago, Illinois; London, United Kingdom; New York, New York; Dublin, Ireland; and across Ontario, Canada. For more information, visit hornblowercorp.com. Position Summary: Our Dock Concierges work various outdoor locations engaging with customers as they wait to board a cruise, processing passengers' tickets, and providing helpful information to visitors.

Requirements

An outgoing personality and good sense of humor, able to interact with guests in a friendly, courteous manner.
A sincere interest in learning all aspects of customer service.
Knowledge of the local area (to give directions to area restaurants and attractions)
Ability to follow a detailed and highly structured set of policies and procedures.
A positive, "can-do" attitude as part of a well-functioning team
Agreeable to working outdoors in all kinds of weather.
Strong customer service, organization, and interpersonal skills.
Maintain a high level of organization, detailed oriented and meet deadlines.
Handle multiple tasks/projects at one time.
Establish and maintain effective working relationships as required by job responsibility.
Listen effectively, assess the situation, determine relevant issues, & suggest solutions.
Have a working knowledge of computer skills, including but not limited to proficiency with Microsoft Office Suites.
Must be able to effectively understand and convey written and verbal information to coworkers and guests.
Maintain uniform and personal grooming in compliance with appearance standards.
Will be required to be available for work nights, weekends and on all major holidays.

Responsibilities

Excellent communication, interpersonal, and customer service skills.
This position regularly involves walking and standing for long periods of time and the ability to lift 25 pounds.
Dock Concierge will be stationed at various locations outdoors and will work in all forms of weather.
Capacity to keep calm in a busy, fast-paced work environment.
Understanding and familiarity with ticketing system.
Concierge will check and scan customer’s tickets and make certain customers are at the correct boarding location.
Understanding of our third-party voucher companies and the redemption or collection process for each voucher.
Providing accurate information about the waterfront area and answering any questions passengers may have.
Provide directions to points of interest in the area, such as historical sites, restaurants, tourist attractions, transportation etc.
Work cooperatively as part of cohesive team, following company guidelines and supervisors’ direction.
Additional job duties assigned.