Dock Attendant

MarineMax•Venice, FL

1d•Onsite

About The Position

The Dock Attendant is responsible for assisting customers with the safe docking and tying of vessels, providing excellent customer service, and maintaining a welcoming and professional image. This role may also involve pumping fuel and accurately recording sales of fuel and ship store items. The position requires a high level of customer interaction and the ability to handle various operational tasks within the marina and ship store.

Requirements

Ability to assist customers with docking and tying of vessels safely.
Ability to complete the State Boating Safety Course.
Ability to drive boats within the Marina.
Ability to wash and flush various hulls and boat engines.
Ability to assist Forklift drivers with proper placement of boats and inventory.
Ability to operate a cash register and credit card machine, including making change.
Ability to work with others.
Ability to work with minimum supervision.
Ability to speak effectively with customers.
Lifting and Carrying: The ability to lift, push, pull, or carry heavy objects, at times more than 50 pounds.
Physical Stamina: Ability to stand and walk for long periods, sometimes up to several hours a day.
Climbing and Balance: Ability to climb vertical ladders and navigate stairs, including entering/exiting boats through hatches.
Exposure to extreme weather conditions including heat and cold.

Nice To Haves

Provide a high level of customer service.
Present a welcoming and professional image at all times.
Coordinate with the Ships Store/Marina or Parts Manager to ensure proper inventory levels of fuel and ship store products.
Coordinate with the proper manager to ensure all fuel pumps and pump out stations are maintained in working order as required by regulating authorities, if required.
Gain a complete understanding of spill containment supplies and equipment and be knowledgeable in the use of these items.
Establish and maintain positive relationships with all departments.
Accurate inventory maintenance.
Movement of products – no old merchandise in inventory.
Organized and presentable promotions.

Responsibilities

Ensure all visitors have an exceptional customer experience at the marina.
Assist customers with docking and tying of vessels safely.
Complete the State Boating Safety Course.
Drive boats within the Marina.
Wash and flush various hulls and boat engines.
Assist Forklift drivers with proper placement of boats and inventory.
Take proactive steps for severe weather prevention to secure and protect docks, vessels, customers, and marina personnel.
Ensure proper recording of all fuel and ship store purchases.
Coordinate with the Ships Store/Marina or Parts Manager to maintain proper inventory levels of fuel and ship store products.
Maintain a clean and professional store.
Operate a cash register and credit card machine, including making change.
Ensure proper recording of all sales through IDS.
Wrap and bag merchandise for customers.
Receive and enter inventory data into IDS.
Mark or tag merchandise with prices.
Special order merchandise as necessary, working with customers for the best price.
Work with vendors to ensure the best deals available.
Stock shelves, counters, and display tables with merchandise.
Prepare special sales and clearance displays to move product.
Answer customer questions about products.
Provide back-up support to the parts department.
Keep the dock free of debris and clutter, ensuring hoses and dock lines are stowed properly.
Perform tasks such as pumping fuel and operating the pump out station.
Maintain proper fuel inventory reports daily/weekly or monthly as required.
Coordinate with the proper manager to ensure fuel pumps and pump out stations are maintained in working order.
Gain a complete understanding of spill containment supplies and equipment and be knowledgeable in their use.
Perform other duties as assigned.