Dock Agent- Kansas City International Airport (MCI)

PrimeFlight Aviation Services•Kansas City, MO

9d•Onsite

About The Position

The Dock Agent serves as an information hub, coordinating with drivers, warehouse, ramp, and dock personnel to share information, sometimes with heightened urgency. The role requires meeting strict timelines, helping dock operations run smoothly and on schedule, maintaining accurate records of dock activities, tracking inbound and outbound trucks, and providing updates when required. The position also involves maintaining safety and security standards, handling special cargo appropriately, and providing customer service in a fast-paced aviation environment. The role may require flexible availability for shifts, including nights, weekends, and holidays. The listed pay rate is what the company reasonably expects to pay; individual compensation may vary based on qualifications, skills, competencies, education, and experience.

Requirements

Be at least 18 years old.
Be eligible to work in the United States.
Communicate effectively in English in reading, writing, and speaking.
Have knowledge of the aviation industry.
Have intermediate Microsoft Office Suite skills and proficiency in required daily operational computer programs.
Communicate with internal and external customers.
Have basic math skills and advanced recall ability.
Use professional communication in chat programs such as Teams, Chime, or Slack.
Coordinate simultaneously with drivers, warehouse staff, ramp personnel, and logistics partners using two-way radios, phones, or chat.
Be able to work in a multifunctional office setting, communicate clearly and concisely, and write and send daily reports.
Work in heat and cold conditions associated with the warehouse.
Access and interpret printed and electronic information using devices such as iPads/tablets, computers, and mobile devices.
Pass a background check and drug screen.
Be eligible to acquire required credentials and clearances, as applicable, including FAA, TSA, Port Authority, U.S. Customs, and U.S. Postal credentials.
Be flexible to work various shifts, including nights, weekends, and holidays.
Be able to lift up to 70 pounds.
Be able to stand and walk for prolonged periods in warehouse and indoor/outdoor environments.
Be able to reach, grasp, push, pull, bend, stretch, squat, and kneel as needed.
Be able to hear and respond to spoken voices.
Be able to perform repetitive motions of the arms, wrists, hands, and/or fingers.
Have the vision abilities required for close and distance vision, peripheral vision, depth perception, and focus adjustment.

Nice To Haves

No preferred qualifications are specified.

Responsibilities

Adhere to safety and security protocols during all operations.
Maintain accurate records of cargo and baggage movements.
Handle special cargo according to its specific handling procedures.
Participate in emergency response and contingency planning at the dock.
Provide customer service and promptly address inquiries and concerns.
Collaborate with team members to support smooth dock operations.
Keep the dock area clean, organized, and free of hazards.
Attend training sessions and meetings to stay current on operational procedures and safety guidelines.
Exemplify PrimeFlight customer service and safety standards.
Perform additional duties as assigned by management.