Doc Support Specialist - C03 - OFALLON

Citi•O’Fallon, MO

4d•$40,560 - $52,080•Onsite

About The Position

The Doc Support Specialist 3 performs a variety of assignments with limited complexity. Most of the impact is related to the accuracy of tasks performed. Works under general supervision and established procedures. May service a range of products/services. Applies detailed knowledge of a wide range of specialized administrative/technical skills. Understands how duties relate/integrate with others in the team/unit. Exchanges moderately complex information with others. Basic knowledge of the organization and its policies required. Applies experience and simple judgment to make decisions within defined options or standard protocols – follows through on issues. Able to evaluate and select the correct solution in order to complete the task at hand.

Requirements

1 year of relevant service
Excellent organizational skills with a focus on details
Operational environment experience preferred
Demonstrates analytical and problem solving skills
Intermediate computer, math and data entry skills
Ability to multi task and prioritize work
Prior work experience in a related job that would provide a good understanding of activities, policies, procedures, and concepts of the work area.
Prior experience with Supplemental insurance products preferred.
Accurate and detail oriented; sound judgment
High School diploma or equivalent

Responsibilities

Review documents for completion and accuracy
Update multiple systems with information
Make critical decisions for document completion
Submit complete files to Fulfillment for review
Engage in internal/external customer contact
Ensure all functions are performed accurately, timely and in compliance with audit and procedural requirements
Maintain and update departmental Access database
May assist with training of new hires within work unit
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.