DOC Operations Telecommunications Manager

State of Illinois•Springfield, IL

4d•$11,500 - $13,500•Hybrid

About The Position

The Illinois Department of Corrections is seeking to fill the position of DOC Operations Telecommunications Manager. This position will serve as a full-line supervisor, providing guidance and training to assigned staff, and counseling staff regarding work performance. In addition, this position serves as Staff Assistant to the Telecommunications Administrator, assisting in the implementation of statewide telecommunications and individual in custody technology services that affect systems installation, adjustments, and maintenance for IDOC, Reviewing and modifying contracts to ensure agreements are within the guidelines of IDOC for individuals in custody communication through phone, video, and electronic messaging policies and procedures.

Requirements

Requires knowledge, skill, and mental development equivalent to completion of four (4) years of college, with coursework in electronics, telecommunications, or data processing
Requires three (3) years of progressively responsible administrative experience in the fields of management information systems, data processing, or telecommunications
Requires ability to pass the IDOC/IDJJ background check
Requires ability to pass a drug screen.
Requires ability to travel in the performance of duties, with overnight stays as appropriate.
Requires appropriate, valid driver’s license
Required to utilize digital technology, tools, platforms, and processes in managing and supporting various digital enhancements for greater efficiency, productivity, and digital transformation efforts within the department
Applicants are required to abide by all vaccine and/or other medical standards as set out by the employer.

Nice To Haves

Prefers at least four (4) years of professional experience implementing policies and procedures and applying principles and practices to new practice
Prefers at least four (4) years of professional experience performing technical evaluation of communications systems or networks
Prefers at least four (4) years of professional experience in budgetary preparation for purchasing telecommunications equipment
Prefers at least four (4) years of professional experience monitoring and modifying contracts specific to telecommunications
Prefers at least three (3) years of professional experience in voice technology, video messaging, cabling infrastructure, or data circuits
Prefers at least three (3) years of professional experience installing and maintaining telecommunications systems
Prefers at least three (3) years of professional experience supervising staff, assigning, and reviewing work
Prefers at least three (3) years of professional experience utilizing software for repairing equipment
Prefers at least three (3) years of professional experience working with telephone systems for a large agency (more than 500 employees)

Responsibilities

Directs and coordinates the Agency Telecommunications Unit
Serves as Staff Assistant to the Telecommunications Administrator
Monitors statewide contracts for individuals in custody communications resources (phone, tablet, video, and electronic messaging)
Directs, coordinates, and supervises the installation, alterations and maintenance of telecommunications systems and data wiring for the agency.
Serves as full line supervisor
Organizes, plans, and executes Agency Telecommunications Unit services
Coordinates with all IDOC and facility staff on requests and repairs related to equipment and correlating software
Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above