Doc Mgmt Associate

Covius Services • Madison Heights, MI

9d • Onsite

About The Position

Covius is seeking an individual with high attention to detail who will assist with opening, prepping, sorting, and data entry of incoming mail in an environment that supports multiple clients. This position will have KPI metrics based on the number of tasks completed as well as the ability to maintain an acceptable error rate. Regular and predictable attendance is required. Perform other related duties as assigned.

Requirements

• High School diploma or equivalent
• Experience with Enterprise management software with a proven ability to quickly learn its use, function and processes.
• Ability to work well with others and communicate effectively, both verbally and written, in a team environment.
• Experience with Microsoft Office Suite, with focus on Excel.
• Strong communication skills, both verbal and written, with the ability to interact effectively across all levels of the organization.
• Analytical and problem-solving abilities to assess situations, identify issues, and implement effective solutions.
• Ability to work independently and collaboratively in a fast-paced environment.
• Strong organizational skills with attention to detail and the ability to manage multiple priorities.
• Adaptability and flexibility to respond to changing business needs and priorities.
• Commitment to continuous learning and professional development.
• Commitment and ability to cultivate a diverse and inclusive work environment.

Nice To Haves

• Experience in title, mortgage, or financial industry preferred.

Responsibilities

• Sort, track, and process incoming mail, including scanning counts, daily box counts, and related reporting.
• Enter data from physical mail into the system of record with strong accuracy, including document validation, signature verification, and notation of document markings.
• Maintain daily logs and reports for tracking, billing, reconciliation, production, and accuracy goals.
• Support quality control processes for incoming mail and assist with research or escalation of missing documents or issues.
• Assist with USPS pickup, document storage preparation, supply distribution, printing, and other clerical mailroom tasks.
• Perform minor maintenance on office or mailroom equipment and support special projects such as system testing and procedure updates.
• Move or lift boxes or containers of documents for sorting, scanning, preparation, and processing; weight may be up to 30 lbs.
• Communicate effectively with leadership and team members, escalate issues proactively, and maintain strict confidentiality of financial data.

Benefits

• Equal opportunity in all employment practices to all qualified applicants and employees without regard to race, color, religion, gender, gender identity, age, national origin, pregnancy, disability, genetics, marital status, military or veteran status or any other protected category as established by local, state, and federal law.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED