DNA Business Analyst

Stanford Federal Credit Union•Palo Alto, CA

About The Position

The DNA Business Analyst serves as a functional subject matter expert for the Fiserv DNA core banking platform. This role ensures that the system is configured, utilized, and optimized to support business objectives effectively and efficiently. The analyst will partner with business units to understand processes, recommend improvements, configure new products, and coordinate system upgrades. They will also triage reported issues, manage vendor interactions, and stay informed on feature updates to maximize system capabilities.

Requirements

Proven experience with Fiserv DNA platform.
Strong understanding of credit union operations and either Lending or Deposits processes.
Ability to analyze workflows and recommend improvements.
Excellent communication and facilitation skills.
Familiarity with project coordination and testing methodologies.
Knowledge of Microsoft Office and project management tools.
DNA-specific training or Fiserv certifications.
Bachelor’s degree or equivalent experience/certifications.
Minimum 5 years of experience in core banking systems, preferably Fiserv DNA.

Responsibilities

Act as the functional expert for Fiserv DNA within assigned domain (Lending or Deposits).
Configure and maintain DNA products and services to meet business needs.
Analyze business processes and recommend optimizations for leveraging DNA functionality.
Plan and coordinate DNA system release upgrades: develop schedules and communication plans, facilitate stakeholder meetings and testing, and oversee post-go-live validation.
Triage incoming DNA-related incidents: determine if issues require technical intervention or user training; provide resolution or escalate as needed.
Manage support tickets with Fiserv and monitor progress.
Stay current on DNA feature updates and advise business units on adoption.
Document workflows, configurations, and changes for transparency and compliance.
Provide training and guidance to business users on DNA functionality.

Benefits

100% paid employee medical, dental, vision, life/AD&D and short-term disability insurance for the employee; 50% paid for dependents
Quarterly incentives up to 10% of your salary (based on position)
Employer 401(k) matching up to 5% plus additional annual discretionary contributions
Education reimbursement up to $5,200/year
Employee recognition program with cash incentives
Commuter Toll reimbursement $100-$200/month (based on position)
Wellness Benefits up to $1,200 per year
Paid Sick Time accrues at two weeks per year
Paid Vacation Time accrues at three weeks per year
Paid Federal banking holidays (approximately 11 per year)
Ongoing training and education, seminars, and conferences
Loan rate discounts on some products (vehicle, mortgage and HELOC loans)
Waived fees and deposit bonuses on Stanford FCU accounts
Flex health/transit plan availability
Employee Assistance Program with free benefits like counseling, help finding legal assistance and day care resources