DMV Special Registration Technician-Position # 01217
About The Position
The Virginia Department of Motor Vehicles is seeking a detail-oriented and customer-focused Special Registration Technician to join our team. In this role, you will be responsible for processing specialized license plate applications, managing plate and decal inventory, and reconciling related financial transactions. This role also investigates and resolves Highway Use Fee disputes while ensuring all actions comply with DMV policies and regulatory requirements. The technician coordinates workflow with team members, provides guidance on complex registration issues, and responds to customer inquiries and escalations. By maintaining accuracy, efficiency, and exceptional service, the Special Registration Technician supports DMV’s mission of delivering reliable, customer-focused operations and upholding statewide compliance standards.
Requirements
- Experience performing administrative, clerical, or customer-service duties in a fast-paced environment.
- Ability to interpret and apply policies, procedures, and regulatory requirements.
- Proficiency with computer systems, data entry, and record-keeping.
- Strong attention to detail with the ability to review and verify complex documentation.
- Effective communication skills for interacting with customers, coworkers, and external partners.
- Ability to analyze information, resolve discrepancies, and make sound decisions.
- Must possess a valid driver’s license with no less than 6 demerit points and no major convictions.
Nice To Haves
- Familiarity with specialized license plate programs or Highway Use Fee policies.
- Experience in DMV operations or vehicle registration processing.
- Experience using DMV systems, databases, or workflow tools.
Responsibilities
- Process specialized license plate applications
- Manage and track inventory
- Reconcile financial transactions
- Investigate and resolve Highway Use Fee (HUF) disputes
- Ensure adherence to DMV policies and procedure
- Coordinate workflow and tasks
- Respond to customer inquiries and escalations
- Maintain accurate records and data entry
- Support continuous improvement efforts
Benefits
- Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disability Act.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
