DMV Remote Testing Operations Specialist- Position #00750

DHRM • Richmond, VA

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About The Position

The Virginia Department of Motor Vehicles is seeking a Remote Testing Program Operations Specialist to bring DMV testing services to communities across the Commonwealth. The role manages remote testing services, trains high school proctors who administer knowledge tests, and oversees off-site testing and full-service centers to promote consistent, high-quality service. It also handles financial operations, including monthly EZ Pass reconciliation, and provides administrative support to CSMA. When the Program Operations Manager is absent, the specialist assumes operational oversight to maintain uninterrupted services. The position requires frequent in-state travel between remote testing facilities and full-service centers, as well as management and maintenance of testing equipment.

Requirements

• Strong knowledge of financial management, particularly EZ Pass reconciliation and budget compliance.
• Proficiency in program administration, particularly in remote testing or training environments.
• Knowledge of DMV statutes, policies, and procedures.
• Ability to conduct financial reconciliations and ensure budget compliance.
• Excellent oral and written communication skills for professional correspondence.
• Competency in data analysis and reporting to track operational trends.
• Proficiency in Microsoft Office, including Word and Excel.
• Valid driver’s license for travel between sites.

Nice To Haves

• Experience with DMV-specific systems and testing programs.
• Prior experience handling customer service communications and inquiries.
• Experience in a DMV or governmental setting.
• Familiarity with high-volume customer service and operations.

Responsibilities

• Manage the daily operations of DMV remote testing services.
• Train proctors to administer knowledge tests at high schools in accordance with DMV standards.
• Oversee off-site testing and full-service centers to support consistent, high-quality service.
• Complete monthly EZ Pass reconciliation and handle related financial operations.
• Provide administrative support to CSMA.
• Assume operational oversight in the absence of the Program Operations Manager.
• Travel between remote testing facilities and full-service centers.
• Manage and maintain testing equipment, ensuring proper operation and availability.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed