DMV Program Manager- Position #03966 (Online Programs)

Virginia Information Technologies Agency•Richmond, VA

17h•$65,200 - $74,980•Onsite

About The Position

This technical position operates within a high‑volume DMV regulatory environment and serves as the program manager responsible for directing, developing, and implementing evaluation and compliance measures for the Agency’s online programs and internal support functions. The role ensures that online program operations meet regulatory, security, and performance standards while supporting continuous improvement across multiple systems. The Program Manager acts as the primary point of contact for internal and external audit and reconciliation activities related to Agency assets administered through online programs. This position also serves as a key liaison with software vendors, IT, IT Security, Legal, and Process Efficiency teams to strengthen automation and ensure adherence to Agency security guidelines. The Virginia Department of Motor Vehicles (DMV), headquartered in Richmond, Virginia, serves approximately 6.2 million licensed drivers and ID card holders with over 8.4 million registered vehicles. In addition, DMV serves a wide array of businesses, including dealers, fuels tax customers, rental companies, driving schools, other state agencies, local governments, and non-profit organizations. DMV operates upon five fundamental core values: Trustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT). We don’t just talk about our core values, we live them!

Requirements

Advanced technical and business writing.
Proven project and cross-functional leadership
Strong analytical capability to assess and recommend organizational, process, and system improvements and present findings
Expertise in interpreting statutes and regulations to implement complex programs and policy changes
Ability to design dashboards to monitor, measure, and enforce third-party vendor performance.
Must pass a fingerprint-based background check.
Must possess a valid driver’s license with no less than 6 demerit points and no major convictions.

Nice To Haves

Experience with DMV systems and titling/registration processes.
Proficiency in managing vendor relationships and implementing technical solutions.
Experience in DMV operations or online program management, including legislative implementation.

Responsibilities

Directing, developing, and implementing evaluation and compliance measures for the Agency’s online programs and internal support functions.
Ensuring that online program operations meet regulatory, security, and performance standards.
Supporting continuous improvement across multiple systems.
Acting as the primary point of contact for internal and external audit and reconciliation activities related to Agency assets administered through online programs.
Serving as a key liaison with software vendors, IT, IT Security, Legal, and Process Efficiency teams to strengthen automation and ensure adherence to Agency security guidelines.