DMV Lead Technical Trainer- Position #03866

Virginia Information Technologies Agency • Richmond, VA

3d • Onsite

About The Position

The DMV Lead Technical Trainer is responsible for designing, developing, and delivering comprehensive training programs that support staff across Customer Service Centers, DMV Select, and Contact Center operations. This role serves as a subject matter expert and project lead, driving instructional initiatives from conception through completion while ensuring training content reflects current DMV policies, procedures, products, and services. The Virginia Department of Motor Vehicles (DMV), headquartered in Richmond, Virginia, serves approximately 6.2 million licensed drivers and ID card holders with over 8.4 million registered vehicles. In addition, DMV serves many businesses, including dealers, fuel tax customers, rental companies, driving schools, other state agencies, local governments, and non-profit organizations. DMV operates on five fundamental core values: Trustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT). We don’t just talk about our core values. We live them!

Requirements

• Demonstrated working knowledge of DMV policies, procedures, products, and services across Customer Service Centers, DMV Select and Contact Center operations; active, current DMV experience is strongly preferred.
• Proven project management skills with the ability to lead multi-stakeholder initiatives from initiation through delivery.
• Strong knowledge of adult learning principles, curriculum development, and instructional design methodology.
• Excellent verbal and written communication skills, including the ability to present to and lead discussions with leadership, SMEs, and frontline staff.
• Experience delivering formal training to large and/or small audiences in classroom, virtual, and hybrid environments.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and Google Suite (Docs, Sheets, Slides, Forms).
• Proficient in virtual training platforms (WebEx, Microsoft Teams, Google Meet, Google Classroom, or equivalent).
• Strong organizational skills with the ability to manage multiple concurrent projects and priorities in a fast-paced environment.
• Ability to maintain accurate training documentation, version-controlled curriculum, and LMS records.
• High school diploma or equivalent.

Nice To Haves

• Prior experience as a technical trainer, lead trainer, or training coordinator in a production-oriented or government environment.
• Experience with eLearning development platforms and LMS administration (e.g., VA COVLC).
• Analytical skills for assessing training program effectiveness and implementing continuous improvements.

Responsibilities

• Develop and maintain version-controlled curriculum using sound adult learning principles and instructional design methodology.
• Deliver engaging training to diverse audiences in classroom, virtual, and hybrid environments.
• Lead multi-stakeholder training projects.
• Collaborate with leadership and subject matter experts to identify learning needs.
• Maintain accurate training documentation and LMS records.
• Support organizational change initiatives through targeted training interventions.
• Provide guidance to staff on DMV operational systems and best practices.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED