DMV Lead Customer Service Agent

City and County of Denver • Denver, CO

9d • Onsite

About The Position

The Department of Finance (DOF) is responsible for the fiscal health of the city. The DOF leads fiscal analysis and guidance, property assessments, budgeting, accounting functions, enforcement of fiscal policies, practices and procedures for the entire City and County of Denver. The DOF fulfills the state statutory responsibilities for tax assessment and collection. DOF also manages the City’s debt portfolio and investment portfolio. The DOF commits to delivering these services through a financial structure that reflects the best practices of both the public and private sectors. This commitment promotes better service, enhanced performance measures, maximum accountability, and improved business processes. About Denver Motor Vehicle Denver Motor Vehicle (DMV) is authorized as an agent of the State Department of Revenue as outlined in the Colorado Revised Statutes to register and title vehicles and to collect, record, and deposit all taxes and fees prescribed for vehicles owned or operated by residents and business owners within the City and County of Denver.

Requirements

• Graduation from high school or the possession of a GED, HiSET or TASC Certificate.
• Three (3) years of clerical experience which includes customer service involving the explanation of rules and regulations of which must include one (1) year of motor vehicle office support experience.
• Requires a valid Driver's License at the time of application. Licenses and certifications must be kept current as a condition of employment.
• Resume
• Cover letter
• Application Deadline This position is expected to stay open until July 19. Please submit your application as soon as possible and no later than July 19 at 11:59 PM.

Nice To Haves

• Additional appropriate education may be substituted for the minimum experience requirements.

Responsibilities

• Assist in running the daily operations such as opening, closing and securing offices, responding to escalated customer issues, issuing credits and making corrections to the State system
• Provide support with on-the-job training on motor vehicle policies, procedures, methods and techniques in order to process and issue motor vehicle titles and registration documents
• Respond to complex customer questions and issues such as titling and registration procedures, fee and tax requirements, emission testing and insurance requirements, explain statutes, policies, procedures and rules and resolve problems and/or concerns
• Process vehicle registration renewal applications received in the mail or online, review documents for completeness, accuracy, and compliance with statutes, issue motor vehicle registration documents and validation tabs determine why some renewals are rejected and send correspondence to customers explaining fees, reason for rejection and policies and procedures
• Maintain assigned state inventory, files and records as required by the Colorado Department of Revenue
• Operate a variety of office equipment, perform preventative maintenance, reports all malfunctions and troubleshoot problems in conjunction with a repair technician until the machine is in working order
• Perform other related duties as assigned

Benefits

• A guaranteed life-long monthly pension, once vested after 5 years of service
• 457B Retirement Plan
• 140 hours of PTO earned within first year + 12 paid holidays, 1 personal holiday, 1 Wellness Day and 1 volunteer day per year
• Competitive medical, dental and vision plans effective within 1 month of start date

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED