DMV Deputy Director
About The Position
The Department of Finance (DOF) is responsible for the fiscal health of the city. The DOF leads fiscal analysis and guidance, property assessments, budgeting, accounting functions, enforcement of fiscal policies, practices and procedures for the entire City and County of Denver. The DOF fulfills the state statutory responsibilities for tax assessment and collection. DOF also manages the City’s debt portfolio and investment portfolio. The DOF commits to delivering these services through a financial structure that reflects the best practices of both the public and private sectors. This commitment promotes better service, enhanced performance measures, maximum accountability, and improved business processes. Denver Motor Vehicle (DMV) is authorized as an agent of the State Department of Revenue as outlined in the Colorado Revised Statutes to register and title vehicles and to collect, record, and deposit all taxes and fees prescribed for vehicles owned or operated by residents and business owners within the City and County of Denver. The Denver Motor Vehicle Division is seeking a highly capable, strategic, and service‑driven Deputy Director to join our leadership team. This Deputy Director will partner with the existing Deputy Director and the Treasurer to ensure the effective delivery of titling, registration, and customer service operations across the City and County of Denver. In this role, you will provide operational leadership to our seven Motor Vehicle Branch Offices—both residential and commercial—and guide branch managers and frontline teams in delivering efficient, consistent, high‑quality customer service. You will also support strategic planning, policy implementation, staff development, and organizational improvement efforts that strengthen DMV performance today and prepare us for the future.
Requirements
- At least three years of supervisory or management experience leading staff, supervisors, managers, or operational teams in a fast paced, high volume, customer-facing environment.
- Previous managerial experience within a motor vehicle administration, DMV, or similar vehicle titling and registration environment.
- Strong leadership skills with a demonstrated ability to coach, develop, and motivate high-performing teams.
- Ability to thrive in a high-stress operational setting while maintaining exceptional customer service.
- Strategic thinking skills with the ability to balance competing priorities and operational demands.
- Ability to adapt service delivery to meet the needs of diverse customer groups, including residents, dealerships, commercial fleets, and businesses, while ensuring fair and consistent application of policies.
- Education requirement: Bachelor's Degree in a related field based on a specific position(s).
- Experience Requirement: Three (3) years of experience at the type and level of functional or operational management, which must have included management of professional individual contributors.
- Education/Experience Equivalency: One (1) year of the appropriate type and level of experience may be substituted for each required year of post-high school education.
- Additional appropriate education may be substituted for the minimum experience requirements.
- Requires a valid Driver's License at the time of application.
- Licenses and certifications must be kept current as a condition of employment.
Responsibilities
- Oversee and support Branch Managers across seven branch operations, ensuring accurate, timely, and customer‑centric delivery of titling and registration services.
- Lead operational planning for branch activities, staffing models, workload distribution, and performance monitoring.
- Ensure consistent application of policies, procedures, and work standards across all DMV locations.
- Resolve escalated operational challenges and make decisions requiring interpretation of law, rule, and policy.
- Foster strong relationships with community partners, stakeholders, and customer groups to ensure awareness, support, and continuous improvement of DMV services.
- Support the development and implementation of annual and multi‑year strategic plans, operational goals, policies, and procedures for the Motor Vehicle Section.
- Implement initiatives aligned with departmental goals and KPIs to optimize DMV performance.
- Recommend improvements to laws, policies, operating procedures, and resource allocation based on operational insights.
- Assist with or lead operational improvement projects, process redesign efforts, and innovation initiatives that enhance the customer experience.
- Coach, mentor, and develop Branch Managers and frontline staff to build a positive, accountable, high‑performing team culture.
- Support departmentwide employee engagement initiatives and staff development programs, including succession planning.
- Communicate agency updates, goals, and expectations through regular meetings and proactive staff engagement.
- Work closely with the Treasurer and departmental leadership to support budget development, monitoring, and operational cost management.
- Review and utilize performance dashboards, branch metrics, and operational data to guide decision‑making and drive continuous improvement.
- Ensure branch operations meet established performance benchmarks and contribute to DMV‑wide KPI achievement.
- Collaborate with internal agencies, City & County partners, statewide MV partners, and other jurisdictions as needed.
- Represent the DMV at meetings, committees, or public forums as assigned.
- Conduct complex public contact, including written correspondence and high‑stake customer or stakeholder interactions.
- Provide leadership continuity and operational stability during staffing transitions.
Benefits
- Competitive Medical, Dental, Vision Insurance (effective within 1 month of start date)
- Pension Plan for Life (Employee contributes 8.45%, Employer matches at 17.95%)
- 457 (b) Retirement Plan (no early withdrawal fee!)
- PTO (over 3 weeks in your first year) and 14 paid holidays
- Merit Increases
- STD, LTD, HSA, FSA, Life Insurance
- CARE Bank, Family Leave Benefits
- Employee Assistance Program, Employee Volunteer Program
- Tuition Reimbursement (up to $2000/year), We Qualify for Student Loan Forgiveness Program
- Learning and Development Opportunities; Courses and Career Development Resources
- EcoPass (unlimited free RTD bus/train rides); Free Airport Parking
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What This Job Offers
Job Type
Full-time
Career Level
Manager
