DMV Customer Service Generalists - 00969 Arlington & Arlington Metro at VA Square CSCs & Other NOVA CSCs
About The Position
The Virginia Department of Motor Vehicles (DMV) is seeking Customer Service Generalists for its Arlington and Arlington Metro at Virginia Sq. Customer Service Centers. This role serves as the face of the DMV, delivering top-notch service to a diverse customer base. Responsibilities include communicating DMV policies, procedures, and regulations; issuing identification cards and processing applications; administering vision screenings, knowledge exams, and in-car road tests; handling vehicle registration, titling, and tax/fee collection services; and managing cash and credit card transactions. The DMV offers a supportive, training-focused environment with professional development and career growth opportunities, competitive salary, excellent health and retirement benefits, twelve paid holidays, paid leave, and deferred compensation plans. The Virginia DMV serves over 6.2 million licensed drivers and ID holders and manages over 8.4 million registered vehicles, guided by core values of Trustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT).
Requirements
- Strong verbal and written communication skills to engage with a diverse range of customers and stakeholders, especially in high-pressure environments.
- Proven ability to provide excellent customer service and resolve inquiries efficiently.
- Attention to detail for accurate processing and verification of transactions.
- Problem-solving skills for resolving customer issues in fast-paced environments.
- Computer literacy and proficiency in using Microsoft Office applications (e.g., Word, Excel).
- Ability to read, understand, and interpret complex laws, policies, and DMV procedures.
- Ability to analyze and accurately apply DMV regulations and procedures to resolve customer-specific situations.
- Must be 21 years of age and maintain the instructor certification for administering road tests.
Nice To Haves
- Familiarity with DMV processes, including policies and procedures related to licensing, registration, and titling.
- Understanding of public sector operations, including government processes, regulations, and customer service protocols.
- Proven experience in customer service, handling inquiries, and resolving escalated customer issues.
- Demonstrated administrative experience such as document processing, data entry, and maintaining records.
- A criminal background check is required to ensure the integrity of DMV operations.
- Must possess and maintain a valid driver’s license with fewer than 6 demerit points.
Responsibilities
- Communicating DMV policies, procedures, and regulations effectively
- Issuing identification cards and processing customer applications
- Administering vision screenings, knowledge exams, and in-car road tests
- Handling a variety of vehicle registration, titling, and tax/fee collection services
- Managing cash and credit card transactions with accuracy and professionalism
Benefits
- Competitive salary
- Excellent health and retirement benefits
- Twelve paid holidays per year
- Paid annual, sick, and family/personal leave
- Deferred compensation plans
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
