DMR & Warranty Specialist

Regal Boats•Orlando, FL

3d•Hybrid

About The Position

Regal Boats is seeking an energetic, customer-focused boating professional to join our team as a DMR & Warranty Specialist. This role combines technical expertise, dynamic sales support, and exceptional customer engagement to bring the Regal experience to life.

Requirements

High school diploma or equivalent; some college or technical coursework preferred.
2+ years of experience in warranty administration, customer service, or quality documentation (manufacturing or marine industry experience preferred).
Strong attention to detail and organizational skills with the ability to manage multiple priorities.
Excellent written and verbal communication skills.
Proficient in Microsoft Office Suite and comfortable learning ERP or CRM systems.
Ability to interpret technical drawings, service bulletins, and product specifications.

Nice To Haves

Experience in marine manufacturing, service, or a related technical field.
Knowledge of fiberglass boat construction, systems, and components.
Familiarity with UKG, Oracle, or similar enterprise systems.

Responsibilities

Review, process, and track all incoming DMRs and warranty claims for accuracy and completeness.
Coordinate with dealers and Regal departments (Engineering, Quality, Production, Purchasing, etc.) to ensure timely resolution of product issues.
Maintain accurate records of claims, correspondence, and parts returns in the company’s warranty management system.
Prepare reports on claim trends, failure analysis, and dealer performance metrics.
Support the leadership in analyzing recurring issues to identify opportunities for process or product improvement.
Ensure all claims are handled within established timeframes and according to company policies.
Provide technical assistance and guidance to dealers regarding claim submissions, part returns, and repair procedures.
Collaborate with Accounting to ensure proper claim credits and payments are processed.
Participate in dealer and customer satisfaction initiatives by providing clear communication and professional support.
Assist in other service-related administrative tasks as needed.