DME Patient Services Coordinator - St Paul

Fairview Health Services•Saint Paul, MN

12d

About The Position

The Patient Services Coordinator (PSC) supports a positive first impression and exceptional patient experience at Fairview Orthotics & Prosthetics in St. Paul. The role schedules and reschedules patient appointments and may serve as the department’s primary receptionist. It works closely with patients, visitors, and the multidisciplinary healthcare team, providing professional, organized, and empathetic support. The position also performs clerical duties that help ensure smooth department operations. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m.

Requirements

High school diploma or equivalent.
Excellent organizational and time-management abilities.
Strong verbal and written communication skills.
Ability to manage competing priorities and adjust quickly to changes.
Adaptability and resilience in a fast-paced environment.
Reliable transportation to ensure consistent attendance.

Nice To Haves

Previous clerical, scheduling, or receptionist experience is preferred.

Responsibilities

Schedule and reschedule patient appointments, update schedules, and communicate changes promptly to patients and involved staff.
Resolve scheduling conflicts by coordinating with the necessary parties.
Enter relevant patient information into the system and maintain accurate records.
Coordinate interpreter services when required.
Provide professional, friendly, and empathetic customer service to patients, visitors, and staff.
Answer, screen, and respond to incoming calls and take or relay messages.
Review and route mail, faxes, and interdepartmental correspondence.
Check patient insurance details for benefits and prior authorization as needed.
Perform clerical duties, including processing scans and faxes and sorting incoming mail.
Assist with patient check-in and check-out.
Maintain a clean, organized, and welcoming reception area.
Adjust service to meet the developmental and cultural needs of patients.
Communicate respectfully and help maintain a safe and secure environment for patients and team members.
Complete required training and comply with applicable laws, regulations, and policies.
Contribute to continuous improvement and innovative thinking.
Perform other duties as assigned to support department operations.