DME Coordinator / Specialist

Lakeshore Bone & Joint Institute•Chesterton, IN

4d•Onsite

About The Position

The DME Coordinator plays a crucial role in our clinical offices and urgent care centers, ensuring that patients receive outstanding care and education in the fitting and use of their ordered durable medical equipment. This position involves constant interaction with patients and clinical staff.

Requirements

Knowledge of a large range of orthopedic ailments
Assessment and evaluation skills
HIPAA compliance
Must be at least 18 years of age
Must have reliable transportation
Proficiency in Microsoft Word, Excel, and Outlook
Digital literacy
Excellent customer service/patient care skills
Exceptional organization and communication skills
Ability to analyze situations and develop solutions, strong emotional intelligence when working with patients and the public
Knowledge of basic anatomy and medical terminology
Ability to multitask in a fast-paced environment
Ability to contribute and work well with a team
Ability to take on, organize and complete assigned department projects when requested by supervisor
Ethical reasoning and decision-making
Strong attention to detail
Time management, prioritization, and sense of urgency
Excellent verbal and written communication skills

Nice To Haves

General DME/Orthopedic experience
Minimum of 1 year experience in athletic clinic, physical therapy or DME Coordination; Orthopedic clinic experience preferred
BA, BS, or Associate degree
Certification as an Athletic Trainer, Orthotic Fitter, or Orthopedic Tech

Responsibilities

Responsible for performing daily measurements and DME fittings following order placement by the clinic
Collaborate with clinical providers and staff to educate patients on the proper use and fit of dispensed DME
Will be aware of the and responsible for dispensing and documenting DME in a manner that is compliant with all Medicare regulations
Liaison between patient, physician, or other clinical staff
Manage DME inventory at assigned clinical locations and perform daily duties within the DME program
Educate patients on the financial responsibility associated with their dispensed DME and collaborate with patient financial counselors to facilitate payment arrangements when necessary
Work closely with the prior authorization specialists and billing department to ensure accurate and timely billing and preauthorization requests
Communicate effectively with other DME Coordinators and Inventory Specialists to ensure excellent patient care and inventory management
Assist in training clinical staff and new hires in the proper use and fitting of DME including DME inventory management system
Take ownership of assigned locations and support the overall mission of the organization
Assist with communication with providers regarding changes to DME policies and procedures
Completes special projects and other duties as assigned