DM Coaching Lead

Learning Care Group • Novi, MI

4d • $80,000 - $95,000 • Onsite

About The Position

The DM Coaching Lead is responsible for partnering with District Managers to improve business performance across their districts and regions with specific focus on enrollment and retention metrics. This role leverages data, operational reporting, and business (sales/operations) experience to coach District Managers on strategy, routines, execution, and problem-solving. The Coach does not directly manage districts, but rather influences results through insight, guidance, and accountability.

Requirements

• Bachelor’s degree in business, operations management, or related field required.
• 5+ years’ experience and proven success driving performance across multiple locations.
• Excellent customer service skills with both internal and external customers
• Capable of working with frequent interruptions and changing priorities
• Effective communication skills, written, verbal and interpersonal
• Proficient time management, organizational skills and ability to meet established deadlines
• Strong analytical and problem-solving skills with an ability to synthesize and act on data-driven insights
• Proficient in Microsoft Office Suite (Excel, PowerPoint, Word)
• Ability to work independently in an action-oriented manner
• Strong attention to detail
• Effective leadership skills and ability to demonstrate field-level coaching
• Skilled in leveraging business analytics and performance reporting
• Knowledgeable on change management principles and capable of leading others through change.
• Strong analytical skills with the ability to interpret and apply business data
• Demonstrated coaching and leadership development experience

Responsibilities

• Serve as a trusted coach and thought partner to District Managers
• Provide objective feedback and guidance to improve leadership effectiveness and decision-making
• Coach District Managers on prioritization, execution, and problem-solving in fast-paced environments
• Analyze operational metrics to identify trends, risks, and opportunities
• Use dashboards and reports to diagnose gaps and root causes
• Translate complex data into clear, actionable insights for District Managers
• Help leaders focus on the highest-impact activities to improve results
• Partner with District Managers to help them create routines (and action plans) for their District that drive retention, enrollment, and operational excellence
• Share best practices and proven strategies for sales engagement and customer retention
• Identify opportunities to improve consistency and execution across districts
• Support turnaround, stabilization, or growth initiatives as needed
• Conduct field visits to observe school operations, best practices, and routines
• Influence by building credibility and trust with District Managers
• Act as a liaison between field leadership (DMs) and Support Central partners
• Provide feedback to the LCG Customer team on District performance trends and gaps
• Track progress of coaching initiatives and outcomes
• Contribute insights to improve tools, reporting, and operational programs

Benefits

• medical
• dental
• vision
• healthcare & dependent care flexible spending accounts (FSAs)
• life insurance
• disability
• accident
• critical illness
• hospital indemnity
• pre-paid legal
• pet insurance
• identity theft protection
• 401(k) retirement plan
• company provided match on their elective deferrals
• Education assistance including tuition reimbursement
• Childcare discount available to all employees
• Corporate partner Discounts
• paid time off
• Flexible Paid Time Off (PTO) plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level