DLS/VRF Controls Manager

Carrier • Atlanta, GA

6d • $96,000 - $192,000

About The Position

This position manages a team of intermediate or experienced professionals in Product and Technical Service as it relates to controls support for all DLS/VRF controls. Establishes objectives and guidelines for Controls specialists across North America. Resolves escalated complex technical problems and provides oversight to technical analysis. Implements continuous improvement initiatives for DLS/VRF Controls Products.

Requirements

• High School Diploma or GED
• 5+ years of DLS/VRF field experience
• 5+ years of experience in VRF Controls integration experience
• 50% travel requirement

Nice To Haves

• Troubleshooting all aspects of commercial applied HVAC systems.
• Proven experience demonstrating excellent conflict resolution, negotiation, and problems solving skills in high pressure and challenging environments.
• Experience in quality improvement position working with warranty data/systems.
• Experience in a position requiring technical presentations.
• Proficient with Microsoft Office products (Word, Excel, PowerPoint, and Outlook).
• Proven examples of demonstrating strong written and verbal communication skills.

Responsibilities

• Engages in business process and development of procedures to ensure business objectives are met.
• Coaches experienced dispatchers and/or team leaders and provides feedback, when required, to help them solve problems and build capabilities.
• Works closely with Product Management and Engineering teams for controls development.
• SME - Industry controls solutions.
• Responds and handles complex calls with high profile customers to ensure smooth and effective operations.
• Prioritize resources to ensure cost effectiveness and coordination of activities.
• Monitors performance metrics to ensure productivity targets are achieved.
• Consolidates analytic results and presents information to managers to improve product and technical service operations.
• Handles some complex customer matters and escalates more complex issues to appropriate level to satisfy customer requirements.
• Leads and advises team members with routine/more complex tasks, when required, to help them solve problems and also build capabilities.
• Engage with and support with Digital team to continue to develop controls offering and BU alignment.
• Travel up to 50% frequently and sometimes on short notice in support of customer needs.

Benefits

• Health Care Benefits: Medical, Dental, Vision; Wellness incentives
• Retirement Benefits
• Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
• Disability: Short-term and long-term disability
• Life Insurance and Accidental Death and Dismemberment
• Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
• Tuition Assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED