DLO Patient Services Group Lead

Quest Diagnostics•Oklahoma City, OK

3d•$20 - $30•Hybrid

About The Position

The PSR IV represents the face of our company to patients who come to DLO, both as part of their health routine or for insights into life-defining health decisions. The PSR IV must have a deep understanding and knowledge of established practices and procedures and creates an atmosphere of trust and confidence to our patients, customers, clients and internal leadership. The PSR IV must ensure that daily work of the Patient Service Center/Mobile/Long Term Care/In-Office Phlebotomy is completed accurately and on time. The PSR IV is also responsible in providing the Supervisor or Functional Patient Services Manager with Patient, Client, Field, Compliance, Training, Metrics and Administrative support as needed in the Patient Service Region. The PSR IV must function as a backup to the Patient Services Supervisor and carry out duties and responsibilities in his/her absence. The PSR IV demonstrates DLO Leadership Behaviors while focusing on process excellence skills and sensitivity to confidentiality and accuracy to patient information. This role is held accountable for Patient Service Center (PSC) and/or In-Office Phlebotomy (IOP) activity in the territory, including opening and closing both PSCs and IOP locations. Successful applicants may be assigned to work and direct daily activity in a doctor's office, a patient service center, in a house call environment, long-term care or as business needs dictate. Will be required to act as a coach, mentor, instructor, and resource advisor for new employees and provide effective onboarding services to new clients. They will also act as a point of contact to staff in the region and provide regular input to the Supervisor or Functional Patient Service Manager. In addition, the PSR IV must portray leadership capabilities and a higher level of customer-facing skills including; verbal and written communications, problem-solving, and collaboration with multiple functions, such as: Sales, Laboratory Testing Services, IT connectivity, Billing, and Logistics due to their specialty and or complex test orders. The PSR IV must be capable of handling multiple priorities in a high-volume setting.

Requirements

Deep understanding and knowledge of established practices and procedures
Create an atmosphere of trust and confidence to our patients, customers, clients and internal leadership
Demonstrate leadership capabilities
Possess a higher level of customer-facing skills including; verbal and written communications, problem-solving, and collaboration with multiple functions, such as: Sales, Laboratory Testing Services, IT connectivity, Billing, and Logistics due to their specialty and or complex test orders

Nice To Haves

Veterans are encouraged to apply

Responsibilities

Report to work on time and prepared for each scheduled shift
Perform all assigned duties and processes, including tasks for which you are fully qualified and those within your demonstrated capabilities
Maintain a positive, professional, and supportive attitude throughout the workday
Work collaboratively as a team member and contribute to a respectful, productive work environment
Ensure that daily work of the Patient Service Center/Mobile/Long Term Care/In-Office Phlebotomy is completed accurately and on time
Provide the Supervisor or Functional Patient Services Manager with Patient, Client, Field, Compliance, Training, Metrics and Administrative support as needed in the Patient Service Region
Function as a backup to the Patient Services Supervisor and carry out duties and responsibilities in his/her absence
Demonstrate DLO Leadership Behaviors while focusing on process excellence skills and sensitivity to confidentiality and accuracy to patient information
Be accountable for Patient Service Center (PSC) and/or In-Office Phlebotomy (IOP) activity in the territory, including opening and closing both PSCs and IOP locations
Act as a coach, mentor, instructor, and resource advisor for new employees
Provide effective onboarding services to new clients
Act as a point of contact to staff in the region and provide regular input to the Supervisor or Functional Patient Service Manager
Handle multiple priorities in a high-volume setting