Divisional Service Director

Berger Communities•Ross Township, PA

8h•$100,000 - $110,000•Hybrid

About The Position

As the Divisional Service Director, you will provide leadership, coaching, and training to Regional Service Directors to ensure excellence in facility services operations. You will align maintenance performance with company benchmarks and strategic objectives across all communities within the assigned division. This role supports professional development and performance management to build a high-performing, service-oriented culture, championing operational consistency and a proactive service mindset focused on safety, accountability, and resident satisfaction. You will oversee the implementation and tracking of preventive maintenance programs, ensure proper documentation and adherence to standards, and establish and monitor KPIs to evaluate maintenance operations performance. Conducting property visits and audits for performance assessment and coaching, providing technical support for complex maintenance issues, and conducting quality inspections of completed work orders are key aspects of this role. You will also review open and aging work orders, identify and implement cost-saving strategies, and source, evaluate, and negotiate with vendors. Promoting standardized materials and equipment, writing scopes of work, and negotiating service contracts are also responsibilities. Collaboration with Project Managers and Infrastructure teams for capital improvements, providing insights into long-term maintenance needs, and supporting property transitions and acquisitions are crucial. You will collaborate with the Operations Team on budgets, schedule property inspections with Regional Managers, and ensure compliance with all codes and regulations. Serving as a key responder during emergencies and supporting safety training initiatives are also part of the role, ensuring the successful execution of company policies and delivering the highest level of resident satisfaction.

Requirements

8 years in Multifamily at Maintenance Manager level or beyond.
Multi-site experience is preferred, but not required.
HVAC certificate, general plumbing, electric, roofing, masonry knowledge required.
Proven understanding and knowledge of all aspects of maintenance including electrical systems, plumbing, HVAC, appliances, construction, and carpentry.
Ability to lead and develop Service Teams of various levels of skill and experience.
Strong analytical skills with proven track record of problem-solving ability and resourcefulness
Experience in creating and directing maintenance, facilities, capital expenditures and/or construction budgets.
Strong verbal and written communication skills
Demonstrate excellent organizational skills with the ability to prioritize and work effectively on multiple tasks in a fast-paced, demanding environment.
Proficient in Microsoft Excel and office suite.
Knowledge of OSHA regulations
Valid state-issued driver's license with safe driving record

Nice To Haves

Multi-site experience is preferred, but not required.

Responsibilities

Provide leadership, coaching, and training to Regional Service Director to ensure excellence in facility services operations.
Align maintenance performance with company benchmarks and strategic objectives across all communities within the assigned division.
Support professional development and performance management to build a high-performing, service-oriented culture.
Champion operational consistency and a proactive service mindset focused on safety, accountability, and resident satisfaction.
Oversee the implementation and tracking of preventive maintenance programs for all communities in the division, including both in-house and vendor-executed services.
Ensure proper documentation, inspection readiness, and adherence to all internal maintenance standards.
Establish and monitor KPIs to evaluate the performance of maintenance operations, including service request completion, unit turns, and response times.
Conduct property visits and audits to assess performance, identify areas for improvement, and provide field-based coaching.
Provide technical support to diagnose and resolve complex maintenance issues, including HVAC, plumbing, electrical, and structural systems.
Conduct quality inspections of completed work orders to ensure timely completion and accuracy in documentation.
Review open and aging work orders to confirm they are appropriately managed, opened, and closed in accordance with company standards.
Identify and implement cost-saving strategies related to maintenance operations, materials, and services.
Source, evaluate, and negotiate with local and regional vendors to ensure quality service and competitive pricing.
Monitor vendor performance, purchase orders, and invoices, and enforce contractual standards and timelines.
Promote use of standardized materials and equipment across the portfolio to optimize efficiency and reduce expenses.
Write scopes of work and negotiate recurring and division-wide maintenance service contracts.
Collaborate with Project Managers and Infrastructure teams to identify capital improvement needs, assist with bid scoping, and ensure timely execution of work.
Provide insight into long-term maintenance and infrastructure needs that inform annual and multi-year capital budgets.
Support property transitions and acquisitions by conducting thorough maintenance assessments and recommending operational plans.
Collaborate with the Operations Team to develop both short-term and long-term operational budgets, ensuring alignment with strategic goals and financial targets.
Collaborate with Regional Managers to schedule property inspections and address lender requirements, as well as resolve municipal findings, city or township violations, and other regulatory issues.
Ensure compliance with all federal, state, and local codes, inspections, and regulatory requirements across assigned communities.
Lead efforts to maintain documentation and address corrective actions from code enforcement or third-party inspections.
Serve as a key responder during emergencies such as fires, floods, or major system failures; assist with coordination of restoration and communication with internal stakeholders.
Support safety training initiatives and lead safety culture through policy enforcement, audits, and best practice sharing.
Ensuring in the successful execution of all company operations policies and procedures.
Delivering the highest level of resident satisfaction through responsive, consistent, positive, and professional interactions.

Benefits

$100K - $110K per year
Company vehicle provided
Bonus eligible
Health benefits start on the 1st of the month after just 30 days
Medical, dental & vision
Flexible spending accounts (medical & dependent care)
Free short- & long-term disability insurance
Free life insurance (with the option to buy more)
401k with company match
Tuition assistance program - up to $4,000/annually
$1,000 employee referral rewards
15 PTO days per year
1 volunteer time off day per year
Paid holidays and 2 floating holidays
20% rent discount at any Berger community – eligible on your first day of employment