Divisional Service Director

Berger Communities•Pittsburgh, PA

9d•Hybrid

About The Position

The Divisional Service Director will provide leadership, coaching, and training to Regional Service Directors to ensure excellence in facility services operations. This role involves aligning maintenance performance with company benchmarks and strategic objectives across all communities within the assigned division. The position supports professional development and performance management to build a high-performing, service-oriented culture, championing operational consistency and a proactive service mindset focused on safety, accountability, and resident satisfaction. Responsibilities include overseeing preventive maintenance programs, establishing and monitoring KPIs, conducting property visits and audits, providing technical support for complex maintenance issues, and ensuring quality inspections of completed work orders. The role also involves identifying and implementing cost-saving strategies, sourcing and negotiating with vendors, promoting standardized materials and equipment, writing scopes of work, and collaborating with various teams on capital improvements, budgeting, property transitions, and regulatory compliance. The Divisional Service Director will also serve as a key responder during emergencies and support safety training initiatives.

Requirements

Proven understanding and knowledge of all aspects of maintenance including electrical systems, plumbing, HVAC, appliances, construction, and carpentry.
Ability to lead and develop Service Teams of various levels of skill and experience.
Strong analytical skills with proven track record of problem-solving ability and resourcefulness
Experience in creating and directing maintenance, facilities, capital expenditures and/or construction budgets.
Strong verbal and written communication skills
Demonstrate excellent organizational skills with the ability to prioritize and work effectively on multiple tasks in a fast-paced, demanding environment.
Proficient in Microsoft Excel and office suite.
Knowledge of OSHA regulations
Valid state-issued driver's license with safe driving record
8 years in Multifamily at Maintenance Manager level or beyond.
HVAC certificate, general plumbing, electric, roofing, masonry knowledge required.

Nice To Haves

Multi-site experience is preferred, but not required.

Responsibilities

Provide leadership, coaching, and training to Regional Service Director to ensure excellence in facility services operations.
Align maintenance performance with company benchmarks and strategic objectives across all communities within the assigned division.
Support professional development and performance management to build a high-performing, service-oriented culture.
Champion operational consistency and a proactive service mindset focused on safety, accountability, and resident satisfaction.
Oversee the implementation and tracking of preventive maintenance programs for all communities in the division, including both in-house and vendor-executed services.
Ensure proper documentation, inspection readiness, and adherence to all internal maintenance standards.
Establish and monitor KPIs to evaluate the performance of maintenance operations, including service request completion, unit turns, and response times.
Conduct property visits and audits to assess performance, identify areas for improvement, and provide field-based coaching.
Provide technical support to diagnose and resolve complex maintenance issues, including HVAC, plumbing, electrical, and structural systems.
Conduct quality inspections of completed work orders to ensure timely completion and accuracy in documentation.
Review open and aging work orders to confirm they are appropriately managed, opened, and closed in accordance with company standards.
Identify and implement cost-saving strategies related to maintenance operations, materials, and services.
Source, evaluate, and negotiate with local and regional vendors to ensure quality service and competitive pricing.
Monitor vendor performance, purchase orders, and invoices, and enforce contractual standards and timelines.
Promote use of standardized materials and equipment across the portfolio to optimize efficiency and reduce expenses.
Write scopes of work and negotiate recurring and division-wide maintenance service contracts.
Collaborate with Project Managers and Infrastructure teams to identify capital improvement needs, assist with bid scoping, and ensure timely execution of work.
Provide insight into long-term maintenance and infrastructure needs that inform annual and multi-year capital budgets.
Support property transitions and acquisitions by conducting thorough maintenance assessments and recommending operational plans.
Collaborate with the Operations Team to develop both short-term and long-term operational budgets, ensuring alignment with strategic goals and financial targets.
Collaborate with Regional Managers to schedule property inspections and address lender requirements, as well as resolve municipal findings, city or township violations, and other regulatory issues.
Ensure compliance with all federal, state, and local codes, inspections, and regulatory requirements across assigned communities.
Lead efforts to maintain documentation and address corrective actions from code enforcement or third-party inspections.
Serve as a key responder during emergencies such as fires, floods, or major system failures; assist with coordination of restoration and communication with internal stakeholders.
Support safety training initiatives and lead safety culture through policy enforcement, audits, and best practice sharing.
Ensuring in the successful execution of all company operations policies and procedures.
Delivering the highest level of resident satisfaction through responsive, consistent, positive, and professional interactions.

Benefits

$100K - $110K per year
Company vehicle provided
Bonus eligible
Health benefits start on the 1st of the month after just 30 days
Medical, dental & vision
Flexible spending accounts (medical & dependent care)
Free short- & long-term disability insurance
Free life insurance (with the option to buy more)
401k with company match
Tuition assistance program - up to $4,000/annually
$1,000 employee referral rewards
15 PTO days per year
1 volunteer time off day per year
Paid holidays and 2 floating holidays
20% rent discount at any Berger community – eligible on your first day of employment