Night Division Manager

City Wide Facility Solutions•Kansas City, MO

1d•Onsite

About The Position

City Wide is seeking a driven and experienced Divisional Night Manager (NDM) to lead and oversee all nightly operations across our janitorial and facility service accounts. This role is critical to ensuring consistent service delivery, operational excellence, and high client satisfaction during evening hours. The NDM will lead a team of Night Managers, partner closely with Facility Services Managers (FSMs), and support the Director of Operations to maintain quality standards, staffing levels, and compliance across all assigned territories.

Requirements

Associate’s degree or equivalent work experience required
3+ years of leadership experience in night operations, facilities management, or service-based environments
Strong knowledge of janitorial and facility services operations
Proficiency in Microsoft Office and CRM systems
Proven ability to coach, develop, and hold teams accountable
Excellent communication and interpersonal skills
Strong problem-solving abilities with sound independent decision-making
Experience managing KPIs, operational metrics

Responsibilities

Lead, train, and develop a team of Night Managers across multiple territories
Oversee nightly operations to ensure all services meet contract specifications and quality standards
Ensure proper staffing levels across Independent Contractor (IC) accounts; coordinate with staffing agencies as needed
Conduct routine night visits to verify service quality and resolve issues in real time
Support recruitment, onboarding, and training of Night Managers and ICs
Hold ICs accountable for staffing, service delivery, and performance expectations
Act as the primary escalation point for night-time operational and client concerns
Ensure completion, documentation, and follow-up of nightly inspections within CRM systems
Partner with FSMs and Director of Operations to resolve client issues and support new account startups
Monitor IC compliance with safety, insurance, and operational standards
Build and maintain strong relationships with ICs and night vendors
Identify and support cross-selling opportunities during site visits
Respond to special projects and emergency situations during off-hours
Perform additional operational duties as needed