Divisional Director of Operations, SUD Services, Remote

Athra Systems•San Antonio, TX

6d•Remote

About The Position

The Divisional Director of Operations, SUD Services coordinates day-to-day provider operations across assigned detoxification, residential, and other assigned substance use disorder treatment facilities. The role is the primary operational liaison among Athra, providers, and facility partners, ensuring dependable clinical coverage, timely onboarding, effective communication, and follow-through on operational concerns. Reporting to the Divisional Vice President of Operations, SUD Services, the Director works with clinical leadership, Human Resources, Credentialing, and Finance to meet service expectations, implement training plans, and support continuous improvement. This is a full-time, exempt position with standard business hours and flexibility to address urgent operational needs. The role is performed in a fast-paced healthcare environment with changing priorities; travel to assigned facilities and meetings may be required as business needs dictate, and occasional after-hours responsiveness may be needed to maintain continuity of clinical coverage.

Requirements

Minimum of 5 years of healthcare operations, hospital operations, physician practice management, or provider scheduling experience.
Strong understanding of operations for the assigned facility type, provider coverage models, and healthcare workflows.
Excellent organizational and time-management skills, with the ability to manage multiple priorities.
Strong interpersonal, communication, and relationship-building skills.
Ability to problem-solve independently while maintaining professionalism in high-pressure situations.
Proficiency with Microsoft Office Suite and scheduling or healthcare management software.
Ability to maintain confidentiality and exercise sound judgment.
High attention to detail and accuracy.
Strong problem-solving abilities.
Ability to work independently while collaborating effectively with cross-functional teams.
Professional discretion and ability to handle sensitive information.
Flexibility and adaptability in a fast-changing clinical environment.
Customer-service mindset when working with clinicians and facility partners.

Nice To Haves

Bachelor’s degree in healthcare administration, Business Administration, Nursing, or a related field.
Experience working with physicians, advanced practice providers, and hospital leadership.

Responsibilities

Serve as the primary operational point of contact for assigned detoxification, residential, and other assigned SUD treatment facilities.
Maintain regular communication with facility leadership and providers, share service updates, address concerns, and document agreed actions and follow-through.
Coordinate provider scheduling to ensure adequate clinical coverage for contracted services.
Collaborate with physicians, advanced practice providers, and clinical leadership on schedules, coverage needs, and operational expectations.
Manage schedule changes, provider availability, emergency coverage needs, and vacation planning to minimize service disruptions.
Coordinate provider onboarding, including orientation, facility access, credentialing readiness, and required training.
Ensure providers receive necessary facility and technology access, documentation requirements, and onboarding materials before their start dates.
Coordinate with credentialing, Human Resources, and facility representatives to ensure providers are cleared before providing services.
Guide providers on facility policies, workflows, operational procedures, and documentation expectations; refer clinical questions to appropriate clinical leadership.
Monitor provider coverage and identify staffing needs or potential scheduling gaps.
Assist with recruiting efforts by communicating staffing needs and supporting provider placement activities.
Coordinate with clinical leadership, Human Resources, and the Divisional Vice President to address operational concerns, provider performance issues, and facility feedback; document actions and escalate unresolved concerns.
Maintain accurate schedules, assignments, and coverage records; coordinate timely review of extra coverage and compensation discrepancies with the Divisional Vice President, Human Resources, and Finance.
Implement operational plans for new contracts, service expansions, and facility transitions under the direction of the Divisional Vice President.
Coordinate facility partnership meetings and operational check-ins, and communicate staffing, coverage, service changes, and action-plan updates to facility partners and the Divisional Vice President.
Implement divisional training plans with the Divisional Vice President, Human Resources, and clinical leadership; identify training needs, coordinate sessions, track completion, and report progress and improvement opportunities.
Monitor service delivery and contractual coverage expectations, support quality and workflow improvements, and escalate service gaps to the Divisional Vice President.
Prepare coverage metrics, staffing updates, facility feedback summaries, and operational reports; identify trends affecting service quality, costs, and provider support.
Maintain confidentiality of provider, facility, and patient-related information in accordance with applicable laws and company policies.
Support after-hours operational needs and scheduling issues as necessary.