Division Vice President

Extra Space Storage•Antioch, CA

2d•$140,000 - $190,000•Onsite

About The Position

At Extra Space Storage, you'll find the opportunity to grow your career, develop exceptional talent, and help shape the future industry leaders – all without the retail hours! We're a Fortune 500, S&P 500 company that has been growing since 1977 and consistently recognized by Forbes and Glassdoor as one of the Best Places to Work. As Division Vice President, you will lead a team of 8-12 District Managers across 150-200 properties, helping them develop their teams, deliver great customer experiences, and achieve strong operational and financial performance. Through coaching, mentorship, and leadership, you'll build a high-performing culture focused on people, performance, and continuous improvement.

Requirements

A minimum of 8 – 10 years of senior-level multi-unit retail operations management experience; retail experience preferred
A college degree in business or a related field is preferred. In the absence of a degree, additional related experience is required
Demonstrated experience and success of effectively leading change and organizational growth
Personal and professional integrity, initiative, passion for superior customer service at all levels, and the ability to inspire and motivate
Ability to live and lead the Extra Space Storage values: Integrity, Excellence, Innovation, Teamwork, and Passion
Cross-functional management skill set including operations, sales, administration
Strong background in analysis, critical decision making and process improvement
Strong financial acumen; previous P&L experience required

Responsibilities

Managing business operations, improving profitability, executing growth initiatives
Drive operational and financial performance across the division
Formulate and execute the strategic plan that guides the direction of store operations.
Achieve the organization's overall strategic goals and profitability requirements as determined by the strategic plans.
Ensures the execution of all revenue and expense management, personnel development, and site improvement strategies through the direct supervision of District Managers for all new and existing properties on a market-by-market and store-by-store basis.
Actively manage customer satisfaction through analysis of customer feedback, scrutiny of performance metrics and improvement of customer service systems and processes.
Monitor compliance with Extra Space Storage policies and procedures
Maintain awareness of both the external and internal competitive landscape to include opportunities for expansion, customers, markets, new industry developments and standards, and so forth.
Evaluate general and specific business conditions as they relate to operational issues, and keep the Senior Management team fully advised on these matters.
Partner with each District Manager to effectively staff store management level positions and facilitate leadership development.
Primary contact for all conflict resolution with customers, vendors and suppliers (at operations level) if District Managers are unable to facilitate an expedient remedy.
Lead the knowledge sharing and implementation of best practices across Districts.