DIVISION QUALITY MANAGER (Director level)

Research Group • Erie, PA

28d

About The Position

This position is responsible for managing department resources and coordinating the implementation of the quality management system to cost-effectively facilitate quality and compliance. The role also involves leading the Zero Defects program implementation within the division, communicating customer, regulatory, and organizational requirements to assure product quality, contract compliance, and customer satisfaction. The manager will oversee the effective documentation and implementation of the quality management system to ensure compliance with customer and regulatory requirements, as well as corporate/division policies. Additionally, this role works with division leadership to ensure personnel performing quality-affecting functions are trained and demonstrate appropriate skills and performance. The position coordinates necessary division personnel for internal, customer, and third-party quality system audits and maintains a corrective action system to analyze and correct nonconforming conditions and complaints. Finally, the role implements performance measurements to evaluate organizational performance and trends in product quality, services, customer satisfaction, and the cost of poor quality.

Requirements

• Bachelor’s degree in business, engineering, or other related discipline
• 10+ years of progressive experience in the Quality field…Engineering, Assurance, Control and/or Systems.
• 5+ years of experience managing and leading teams; including multi-site operations.
• Significant experience leading Quality in the Chemical industry is required.

Nice To Haves

• A Master’s degree (MS or MBA) strongly preferred.
• International experience preferred.

Responsibilities

• Manages department resources and coordinates the implementation of the quality management system to cost-effectively facilitate quality and compliance.
• Leads the Zero Defects program implementation within the division.
• Communicates customer, regulatory and organizational requirements to assure product quality, contract compliance and customer satisfaction.
• Oversees the effective documentation and implementation of the quality management system to assure compliance with customer and regulatory requirements and the standards set by corporate/division policies.
• Works with division leadership to ensure that individuals performing functions affecting quality are trained and demonstrate the appropriate skills and performance results.
• Coordinates necessary division personnel for internal, customer and third-party quality system audits.
• Maintains a corrective action system to analyze and correct nonconforming conditions and complaints.
• Implements the performance measurements necessary to effectively evaluate organizational performance and trends in product quality, services, customer satisfaction and the cost of poor quality.

What This Job Offers

• Job Type: Full-time
• Career Level: Director