Division President - Boulder, CO

Sentry Management•Arvada, CO

17h•Remote

About The Position

Sentry Management, Inc., a leader in the Community Association Management Industry, has an immediate opening for a Division President (DP) for our Boulder Colorado market. The Division President directs and reviews the actions of the division employees to ensure that the division is meeting their client service level commitments and overall financial goals. The DP manages the communication and facilitates intradepartmental cooperation with the Home Office departments, as required to service the needs of the division and the clients. The Division President must reside or plan to reside in the Boulder/Denver geographical market.

Requirements

Bachelors Degree or Equivalent preferred
Previous financial responsibility and oversight of multi-business unit operations preferred
Preferred CAM license and experience (licensed in states that require)
Licensed to operate a motor vehicle with a clean driving record

Responsibilities

Provides leadership and assistance to the division employees, including technical direction and work-related advice, with an emphasis on customer service, client retention, and growth
Meets with employees individually, and on a regular basis, to disseminate information and follow-up on outstanding issues
Implement and maintain personnel policies in accordance with corporate manual and guidelines
Recruit, select, train and manage the performance of division employees
Support division with initiatives and general operations
Gain and maintain a complete understanding of all resources available from Sentry
Set the strategic direction of the division and monitor progress and growth
Responsible for the achievement of annual sales and contribution goals as well as achieving the established ratio level of income to expenses
Help to analyze the local market and competition to identify external threats and opportunities and adapt to strategies for changing conditions
Strategize with SVPs and Sales personnel on large client proposals
Maintain an understanding of Sentry’s contractual obligations to its clients
Review monthly summary reports to identify and improve upon trends
Ensure that accounting and administration staff are following policies and procedures
Assist with clients requests as needed
Adhere to our Language of Service with all interactions
Review issues and look for solutions to obstacles or gaps in service
Respond promptly to employee or client needs and step in to assist with difficult situations
Solicit employee and customer feedback to improve service
Closely monitor client transitions and provide support