Division Managing Director – Large Market Customer Care

Principal Financial Group • Des Moines, IA

1d • Hybrid

About The Position

We’re looking for a Division Managing Director to join our Large Market Customer Care team. In this role, you’ll oversee a team of senior Relationship Managers (RMs) responsible for delivering exceptional client experience, strengthening plan sponsor partnerships, and driving enterprise financial results. You will set the vision for client engagement, coach and develop high-performing RMs, and partner cross-functionally to ensure retention, profitability, operational excellence, and risk mitigation across Principal’s largest institutional clients. You will serve as an instrumental leader representing the department in key business initiatives to drive better outcomes for Principal’s clients and their participants. We take pride in being a purpose-led firm, motivated by our mission to make financial security accessible to all. Our mission, integrity, and customer focus have made us a trusted leader for more than 140 years!

Requirements

• 15+ years of related industry experience or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
• 7+ years leading senior client-facing professionals in high-complexity environments.
• Deep knowledge of defined contribution plans, ERISA, regulatory frameworks, and recordkeeping operations.
• Demonstrated success leading large institutional relationships ($500M+ plan size) with measurable outcomes in retention and growth.
• Proven ability to influence and engage senior client executives, consultants, and internal leaders through strong executive presence and communication skills.
• Strong financial and business acumen (client P&L, pricing, revenue drivers, operational cost structure) and data-driven decision-making.
• Proficiency with CRM, reporting, and analytics tools (e.g., Salesforce, dashboards, service reporting) along with strong organizational and planning skills.
• Travel required, including overnight stays, based on client and business needs, up to 50%.
• Successful Registration as an Investment Company Products/Variable contracts Limited Representative (FINRA Series 6 or equivalent and FINRA Series 63). The SIE exam may be a requirement.
• FINRA Series 26 - Investment Company and Variable Contracts Products Principal.

Responsibilities

• Oversee a team of senior Relationship Managers (RMs) responsible for delivering exceptional client experience, strengthening plan sponsor partnerships, and driving enterprise financial results
• Set the vision for client engagement, coach and develop high-performing RMs, and partner cross-functionally to ensure retention, profitability, operational excellence, and risk mitigation across Principal’s largest institutional clients.
• Serve as an instrumental leader representing the department in key business initiatives to drive better outcomes for Principal’s clients and their participants.

Benefits

• Flexible Time Off (FTO) is provided to salaried (exempt) employees and provides the opportunity to take time away from the office with pay for vacation, personal or short-term illness.
• Pension Eligible

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed