Managing Director

C2 GPS- Capital Area Workforce•Austin, TX

2d•Hybrid

About The Position

The Managing Director is responsible for the overall management and accountability of the organization. This position develops and implements strategies, manages the budget, provides exceptional customer service, and handles human resources matters in compliance with established procedures while meeting all contractual obligations. This position is the primary contact between the company, the partners, the contracting agencies, and outside agencies. C2 Global Professional Services (C2 GPS) is leading the charge in innovative workforce and career services, making a real impact in Texas, Florida, and communities across Southern Nevada. Known for our exceptional customer service, we pride ourselves on forging strong relationships within our local communities and empowering job seekers to land meaningful roles and advance their careers. At C2 GPS, our core values of Respect, Communication, Customer Engagement, and Ingenuity are at the heart of everything we do. We strive for excellence that sets us apart from the competition. As we experience rapid growth, our services reach across multiple counties in Texas, Florida, and Southern Nevada, demonstrating our commitment to making a difference. Our guiding principle is clear: to navigate the complex landscape of workforce development, our passionate team members provide unparalleled customer service and actively support the communities where we live and work. Join a team of talented professionals dedicated to transforming lives for the better. Not only will you collaborate with a passionate and committed group, but you’ll also gain access to a competitive benefits plan that enhances your work-life balance. Let’s make a difference together!

Requirements

Bachelor’s degree required.
Ten (10) years of relevant experience in workforce development or similar role required.
Seven (7) years of supervisory experience required.
Valid driver’s license and proof of insurance with good driving record.
Knowledge of workforce development, economic development, and project management with the ability to manage multi-programmatic, multi-locational public system.
Knowledge of effective management techniques and practices to include planning, strategy development and implementation, assessment of outcomes and accountability.
Knowledge with applicable federal, state, and local laws and regulations.
Knowledge of national and local demographics; economic, labor and employment trends; and understanding of community and workforce development and education and how they all interrelate.
Knowledge of word processing, spreadsheet, technology, and computer skills.
Exceptional customer service, interpersonal skills, and leadership skills.
Excellent problem-solving and critical thinking skills, strategic planning and organizational skill, and detail oriented.
Excellent verbal and written communication skills.
Ability to prioritize and concurrently manage multiple tasks.
Ability to engage and empower employees while delegating authority.
Ability to work with multiple and diverse stakeholder groups.

Nice To Haves

Graduate degree from an accredited university or college strongly preferred.
Relevant work experience may be considered in lieu of required education.
Bilingual in English and Spanish preferred.

Responsibilities

Develops and implements all policies, procedures, strategies and directives of the company and the contracting agency to achieve exceptional customer service, quality service levels and reports on progress.
Collaborates with the Executive Team to develop, implement and ensure that long-term goals and strategies are achieved.
Designs, develops, and implements the operating budget to ensure adequate funding of workforce development programs.
Designs, develops, implements, and monitors performance measures and initiates necessary change to meet goals.
Leads and develops an effective management team and succession plan for all mission-critical positions.
Ensures the delivery of services in compliance with federal, state, and local rules and regulations.
Role-models the company values and ensures the vision, mission and values are adhered to by all employees.
Recommends and implements strategic alliances with other organizations to benefit our customers.