Division Manager

Chimes VA•Fairfax, VA

21h•Onsite

About The Position

The Community Living Division Manager provides leadership, oversight, and support to residential programs, ensuring the delivery of high-quality, person-centered services that promote meaningful outcomes for individuals served. This position is responsible for maintaining compliance with regulatory requirements, advancing quality assurance initiatives, supporting workforce development, and fostering a culture of collaboration, accountability, and excellence.

Requirements

Leadership, oversight, and support to residential programs.
Delivery of high-quality, person-centered services.
Maintenance of compliance with regulatory requirements.
Advancement of quality assurance initiatives.
Support of workforce development.
Fostering a culture of collaboration, accountability, and excellence.
Direct supervision, coaching, mentoring, and performance support to Residential Managers.
Assessment of supervisory effectiveness.
Identification of staff development opportunities.
Strengthening of program operations.
Conducting regular supervisory meetings.
Review of service delivery, environmental concerns, staffing needs, quality assurance outcomes, and case management matters.
Serving as a positive transformational leader and role model.
Promoting person-centered practices, servant leadership, and organizational values.
Overseeing daily operations of assigned residential programs.
Ensuring compliance with agency policies, licensing requirements, accreditation standards, and applicable regulations.
Review and approval of timekeeping records, staffing reports, overtime requests, budget reports, and other operational documentation.
Development, implementation, and monitoring of corrective action plans.
Conducting regular site visits and environmental assessments.
Monitoring program budgets and resource utilization.
Establishing accountability systems for petty cash, resident funds, vehicle usage, and other program resources.
Conducting quality assurance reviews.
Providing recommendations to enhance program performance and service outcomes.
Reviewing incident reports.
Conducting internal investigations.
Ensuring appropriate follow-up and reporting on incidents.
Monitoring communication systems and operational procedures.
Tracking and reporting performance metrics.
Collaboration with other Division Managers and agency leaders.
Ensuring implementation, monitoring, and ongoing review of Individual Support Plans (ISPs).
Participation in planning meetings, interim reviews, and specialized support meetings.
Overseeing completion and distribution of quarterly reports and other required documentation.
Facilitating admissions, transfers, discharges, assessments, and intake processes.
Advocating for individuals served.
Promoting access to community resources, benefits, services, and meaningful opportunities.
Coordinating behavioral consultation services.
Supporting development and implementation of behavior support plans.
Modifying service plans as needed.
Ensuring medical and health-related objectives are completed.
Ensuring staff receive required training and competency-based instruction.
Assessing ongoing training needs.
Supporting professional development for Residential Managers and Direct Support Professionals.
Providing training and coaching in person-centered planning, Mandt, CPR/First Aid, Human Rights, and other agency-designated topics.
Contributing to hiring, interviewing, onboarding, and retention efforts.
Supporting staff in conflict resolution, performance improvement, and professional accountability.
Developing and maintaining positive relationships with individuals served, families, guardians, community partners, referral sources, regulatory agencies, and interdisciplinary team members.
Providing program tours.
Responding promptly to inquiries from internal and external stakeholders.
Serving as a liaison among families, service providers, professional staff, and community organizations.
Attending staff meetings, administrative meetings, and interdisciplinary team meetings.
Participating in the agency's on-call rotation.
Providing hands-on support, guidance, and coaching to Residential Managers and direct support staff.
Utilizing technology and data management systems.
Performing additional duties, responsibilities, and special projects as assigned.

Responsibilities

Provide direct supervision, coaching, mentoring, and performance support to Residential Managers, promoting professional growth and leadership development.
Collaborate with the Director of Community Living to assess supervisory effectiveness, identify staff development opportunities, and strengthen program operations.
Conduct regular supervisory meetings with Residential Managers to review service delivery, environmental concerns, staffing needs, quality assurance outcomes, and case management matters.
Serve as a positive transformational leader and role model, promoting person-centered practices, servant leadership, and organizational values.
Oversee the daily operations of assigned residential programs, ensuring compliance with agency policies, licensing requirements, accreditation standards, and applicable regulations.
Review and approve timekeeping records, staffing reports, overtime requests, budget reports, and other operational documentation.
Develop, implement, and monitor corrective action plans resulting from quality assurance reviews, licensing inspections, and regulatory audits.
Conduct regular site visits and environmental assessments to ensure safe, healthy, and well-maintained living environments.
Monitor program budgets and resource utilization, maintaining fiscal responsibility and operational efficiency.
Establish accountability systems for petty cash, resident funds, vehicle usage, and other program resources.
Conduct quality assurance reviews and provide recommendations to enhance program performance and service outcomes.
Review incident reports, conduct internal investigations as necessary, and ensure appropriate follow-up and reporting.
Monitor the effectiveness of communication systems and operational procedures across assigned programs.
Track and report performance metrics related to residential services and quality outcomes.
Collaborate with other Division Managers and agency leaders to address systemic challenges and implement continuous improvement initiatives.
Ensure the implementation, monitoring, and ongoing review of Individual Support Plans (ISPs), including participation in planning meetings, interim reviews, and specialized support meetings.
Oversee the completion and distribution of quarterly reports and other required documentation.
Facilitate admissions, transfers, discharges, assessments, and intake processes.
Advocate for individuals served by promoting access to community resources, benefits, services, and meaningful opportunities.
Coordinate behavioral consultation services and support the development and implementation of behavior support plans.
Modify service plans as needed to address changing individual needs and goals.
Ensure medical and health-related objectives are completed in accordance with service plans.
Ensure staff receive required training and competency-based instruction in accordance with regulatory and agency requirements.
Assess ongoing training needs and support professional development for both Residential Managers and Direct Support Professionals.
Provide training and coaching in person-centered planning, Mandt, CPR/First Aid, Human Rights, and other agency-designated topics.
Contribute to hiring, interviewing, onboarding, and retention efforts for Residential Managers and other staff.
Support staff in conflict resolution, performance improvement, and professional accountability in collaboration with Human Resources.
Develop and maintain positive relationships with individuals served, families, guardians, community partners, referral sources, regulatory agencies, and interdisciplinary team members.
Provide program tours and respond promptly to inquiries from internal and external stakeholders.
Serve as a liaison among families, service providers, professional staff, and community organizations to ensure coordinated support and service delivery.
Attend staff meetings, administrative meetings, and interdisciplinary team meetings as required.
Participate in the agency's on-call rotation and remain available to address emergencies, staffing concerns, crisis situations, and medical needs outside regular business hours.
Provide hands-on support, guidance, and coaching to Residential Managers and direct support staff as needed to ensure continuity and quality of services.
Utilize technology and data management systems to perform job functions efficiently and effectively.
Perform additional duties, responsibilities, and special projects as assigned to support agency goals and strategic initiatives.