Division Manager - Fire Protection Service

Overhead Fire•Sparks, NV

5d•Onsite

About The Position

Overhead Fire Protection, Inc., established in 1979, is a full-service company specializing in fire sprinkler and alarm systems across Nevada and Northern California. We offer design, installation, repair, servicing, and inspection of various fire suppression systems, prioritizing customer satisfaction, competitive rates, and personalized service with 24/7 availability. The Division Manager, Fire Protection Service, is crucial for leading the Fire Sprinkler Service & Inspection, Fire Alarm Service & Inspection, and Fire Extinguisher business lines. This role involves directing daily field operations, manpower planning, scheduling, quality control, and financial performance to ensure safe, timely, budget-compliant work that meets all codes and company standards. The manager serves as a key liaison between ownership, office staff, and field technicians, focusing on operational excellence, technician accountability, customer retention, and revenue growth.

Requirements

5–10+ years of experience in fire/life safety services, with hands-on exposure to at least two of the following: fire sprinkler, fire alarm, or fire extinguisher service and inspection.
Working knowledge of NFPA 10, 13, 14, 20, 25 and 72, along with applicable state and local code requirements.
Proven leadership experience managing multi-disciplined field technicians, inspectors, and service teams.
Ability to read blueprints, riser diagrams, and system as-builts across sprinkler and alarm systems.
Strong scheduling, dispatch, and route/coordination skills for recurring inspection and service work.
Solid understanding of labor tracking, job costing, and service department profitability drivers.
Valid driver's license with an acceptable driving record.

Nice To Haves

NICET Certification in Fire Alarm Systems and/or Water-Based Systems Layout.
OSHA 30 Certification.
State fire alarm and/or fire sprinkler license, or ability to obtain one.
Experience with inspection/service software such as ServiceTrade, or similar platforms.
Experience with ADP, Sage Intacct, Salesforce, and Excel.
Experience operating a multi-branch, multi-service-line, or high-growth service business.

Responsibilities

Oversee day-to-day operations across fire sprinkler (ITM and service/repair), fire alarm (inspection, testing, monitoring coordination, service, repair), and fire extinguishers (inspection, recharge, hydrostatic testing, sales/replacement).
Coordinate cross-trained manpower allocation and technician scheduling to maximize route density and billable utilization.
Partner with dispatch/scheduling to manage recurring inspection cycles, renewal cadence, and deficiency follow-up.
Ensure timely completion and submission of inspection reports, code-required documentation to AHJs, monitoring companies, and customers.
Monitor division's fleet, tools, testing equipment, and inventory.
Drive continuous improvement of field workflows, technology adoption (e.g., mobile inspection software), and operational systems.
Directly lead Managers, Lead Technicians, Inspectors, and field personnel.
Conduct regular jobsite and ride-along visits to audit workmanship, safety practices, and customer interaction quality.
Provide coaching, performance evaluations, and accountability for technicians and inspectors.
Lead recruiting, hiring, onboarding, and retention efforts for licensed and certified field staff.
Champion technician certification, cross-training, and apprenticeship development.
Own the division's P&L, including revenue growth, labor efficiency, and gross margin performance.
Review job costing, labor hours, and production tracking; identify and correct cost overruns or productivity gaps.
Partner with ownership/executive leadership on forecasting revenue, backlog, staffing needs, and cash flow.
Drive deficiency-to-repair conversion and inspection-to-service upsell to grow recurring revenue.
Review and approve quotes, change orders, and pricing for service and inspection work.
Establish and track production goals and KPI metrics by service line.
Enforce OSHA safety standards and company safety policies.
Ensure compliance with NFPA standards (10, 13, 14, 20, 25, 72), AHJ requirements, and licensing regulations.
Maintain required technician licensing, certifications, and continuing education.
Lead safety meetings, incident investigations, and corrective action planning.
Promote and reinforce a strong safety culture.
Build and maintain strong relationships with building owners, facility/property managers, general contractors, and AHJs/inspectors.
Serve as an escalation point for customer concerns, deficiency disputes, and service issues.
Attend customer and contract review meetings, renewal discussions, and site walkthroughs.
Manage relationships with equipment, parts, and monitoring vendors/suppliers.
Partner with ownership/executive leadership on division growth planning, including geographic expansion and service line growth.
Develop scalable, repeatable operational systems and standard operating procedures.
Identify opportunities to bundle and cross-sell inspection, service, and extinguisher offerings.
Evaluate and recommend new markets, service offerings, or acquisitions.